Florence Bankruptcy Specialist 3 (Audit and Quality Control)
Citi - Florence, KY

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Reference Code: 13006808
Location: Florence, KY, USA
Education Level: High School Diploma/GED
Job Description
Provide excellent service to both internal and external customers with exceptional verbal and written communication
Manage a large volume of inbound Trustee/Attorney/Customer calls to attain resolution
Achieve quality/productivity standards set forth by the department.
Solid of accounting principals
Interpret payment history and explain loan information
Obtain payoff requests as needed and complete as required according to policy.
Monitoring of a high profile portfolio of Active Bankruptcy accounts to ensure compliance with Bankruptcy law.
Achieve quality/productivity standards set forth by the department.
Utilize effective communication skills to respond to telephone calls and written requests from internal and external customers (i.e. Customers, Attorneys, Trustees).
Establish business relationships with internal counsel and influence attorneys to achieve required timelines and achieve necessary resolutions.
Confirm proper posting of payments during the Bankruptcy from customer and trustees.
Understand and interpret Mortgage Documents as it relates to resolution and loan status.
Examine Broker Price Opinion's and Appraisals to determine equity position.
Identify and correct account exceptions within the portfolio by utilizing report features.
Review of incoming mail/faxed documents daily to determine case status and conduct any necessary follow-up action.
Audit accounts for errors and inaccuracies, ability to correct and update status of the accounts accordingly.
Completion of additional special projects as assigned by management.
Ability to flex between roles to meet business needs.

Complete Leading People Qualifications Requirements:
High school diploma or equivalent required.
Minimum of 2 years bankruptcy or legal experience required
Advanced Problem Resolution Skills
Excellent Time/Project Management
Judgment and Decision Making ability
Exceptional communication skills (verbal and written)

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