Customer Service - Tracking & Tracing Coordinator
Dino's Trucking, Inc. - St. Louis, MO

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General Summary:

Track shipments within the entire DTI system. Keep in communication with carrier to provide accurate information to customer. Assist when problems arise.

Customer service; track freight from beginning to end and keep customers up to date with status of deliveries, work closely with customers and carriers to make sure freight is loaded and unloaded in a safe and timely manner. Effectively interpret and act on customer requests

Keeps in constant communication with every carrier in order to provide accurate tracking information to the customer and to the appropriate internal departments. Advise appropriate personnel of any delays.

Enter freight assignments using a dispatch software and update upon delivery of freight

Assist carriers and customers when problems arise with loading or unloading

Assist in dispatching drivers and covering loads as needed

Performs other duties as assigned

Practices good work habits including being productive and efficient, staying busy by seeking work, being dependable, clean and organized in work area, etc.

Is a productive member of the organization, is responsible in matters of confidentiality and adheres to all Dino’s Trucking, Inc. policies

Skill to function effectively in a stressful environment

Ability and willingness to accept responsibility and make decisions.

Work and deal effectively with individuals and/or groups of people.

Specific training/certification:
Knowledge in Microsoft Office

Previous customer service experience

Knowledge of transportation industry


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