Client Service Representative (Bilingual)
ASPCA - New York, NY

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Job Summary: The Client Services Representative will perform general reception duties for all clients of Bergh Memorial Animal Hospital. CSRs will be responsible for greeting clients and helping them to check in; providing clients with appropriate paperwork and ensuring that paperwork is completed in full; answering client calls; updating client account database and maintaining client charts; acting as a liaison between clients and doctors.

Job Responsibilities:
  • Greet clients, determine nature of visit, and direct client to sign in accordingly
  • Provide clients with required paperwork, ensure paperwork is completed properly
  • Create new client records, file paperwork into existing client charts, maintain charts in neat and orderly fashion
  • Utilize client database system effectively – schedule appointments, create client accounts, view medical records, manage financial transactions, run reports
  • Answer phone calls – schedule appointments, take messages for doctors, answer general questions; guide clients without giving medical advice
  • Be able to communicate professionally and succinctly with clients via email and text messages
  • Be familiar with and utilize procedure manual as effective reference tool
  • Complete financial transactions for clients, including taking credit card payments and recording payment in computer system
  • Discretely handle confidential client information such as social security numbers, credit card numbers, financial histories, etc.
  • Maintain neat front desk appearance, keep supplies stocked.
Education and Experience:
  • High School Diploma required.
  • Must have experience working with the public, i.e. restaurant, retail or service business.
  • Experience in a veterinary hospital or other doctor's office is a plus.
Qualifications:
  • Strong computer skills – must be comfortable learning new computer system
  • Excellent communication skills both written and verbal; ability to be concise and thorough
  • Focus on stellar customer service – ability to remain calm and empathetic with emotional clients
  • Keen attention to detail
  • Physical Requirements – ability to walk, bend, stand and reach constantly during a 10 hour day
  • Bilingual – Speak English/Spanish Fluently.
  • Schedule Flexibility - 40 hour work week of 4 ten-hour days, or 5 eight-hour days, Monday through Saturday
Our generous benefit package includes the following for full-time employees and (if qualified, we offer domestic partner coverage!) Medical, Dental, Vision, STD, LTD, 401(k), Flexible Spending Accounts (FSA), Transit checks, Tuition Assistance Program, Training Seminars, EAP, 50% hospital discount, Vacation, Sick, Personal & Company Holiday time off.

ASPCA - 17 months ago - save job - block
About this company
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This group watches out for Fidos, Fluffies, and other furry friends all across the country. The ASPCA (American Society for the Prevention...