Call Center Account Management Representative
TCF Bank 3.5641 reviews - Milwaukee, WI

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Position Summary:
To retain current customer base by offering various account retention programs to the customer. Act as a liaison between the bank and the customer to assist in the resolution and repayment of negative balances. Educate the customer on various ways to avoid overdraft fees. Initiate and communicate with the customer the actions necessary to retain the account relationship.

Identifies and reviews customer accounts that are eligible for Account Management Help Desk programs and conducts phone calls to customers

Prepares and distributes notifications explaining the terms of the program

Conducts follow-up phone calls to customers as needed to encourage fulfillment with the program

Prepares with accuracy the appropriate forms for posting of general ledgers, account transactions, database entries and any other forms that are specific to the needs of each program

Notates customer accounts and program data bases to report results of customer contacts

Meets assigned goals for customer contacts, agreements, and fulfillments

Provides a high level of customer service to ensure retention of the account relationship

Makes recommendations to management regarding improvements or new ways to increase customer accounts


Six months or more previous bank operations, teller, sales or customer service / collections experience

General knowledge of organizational policies and procedures

Excellent verbal and written communication skills

Good negotiations skills; ability to listen and work with customers to accomplish workable solutions

Good organizational skills and attention to detail

Demonstrated ability to work independently to meet prescribed deadlines

Basic computer skills (such as Word, Excel, and Access applications)

High school diploma or equivalent

Bilingual Spanish preferred


Customer Svc/Call Center

Primary Location

US-Wisconsin-Milwaukee-500 West Brown Deer Road


Funding, Operations & Finance



Job Posting

Feb 21, 2013, 2:14:35 PM

Unposting Date


About this company
3.5641 reviews
TCF Financial is the holding company for TCF National Bank, which offers retail and small-business services through more than 430 locations....