Business Analyst, Marketing, Sales and Reporting
LAFARGE North America - Chicago, IL

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Position Summary: The Business Analyst is responsible for the support and continuous improvement of Marketing, Sales and Reporting applications (JD Edwards EnterpriseOne, CRM, Cognos BI, VMI, EDI, Cement Self-Serve, etc.). The Business Analyst will serve as an expert in local business requirements (across lines of business and focus on vertical integration and sales and marketing) and will lead the gathering of business requirements and develop the functional specifications. Working together with the Americas Applications Service Center team, he/she will participate in development, testing and rollout activities for implementations. The Business Analyst will fulfill the role of project management for the implementation of system enhancements requests. He/she will be responsible for support and resolution of application issues raised by users or identified as process deficiencies in the Marketing, Sales and Reporting applications for all lines of business in the Country. He/she will also work with other support resources within IT, offsite support and consulting staff to communicate business requirements and to coordinate the testing, acceptance and promotion of system enhancements and fixes. Key Responsibilities Results/Accountabilities Provides support to analyze and resolve business issues involving the effective use the Marketing, Sales and Reporting applications Maintains a supportive and professional relationship with Business Process Owners to facilitate cooperation and problem resolution Conducts business process needs to formulate, define and document system requirements, and to create detailed functional design specifications within the constraints of providing sound operation of the Marketing, Sales and reporting applications and IT development standards Determine and resolve application set up to meet business requirements or resolve processing difficulties. Develop and deliver training and presentations Co - chair user groups with module owners Coach and train consulting staff in the process of supporting, problem resolution and communication with business users. Travel requirement: 20% Ensures the Marketing, Sales and Reporting applications operate reliably and effectively as per Service Level Objectives Ensures that all system modification and enhancement designs are compliant with Lafarge development standards, and will function reliably and efficiently according to the business requirements Manages small projects and enhancements to ensure that they are properly prioritized, are completed on time and within budget and meet the design specifications Ensures that all appropriate training programs and documentation are in place to support new or changing applications Leads business users to effectively test and accept system enhancements and manage the promotion process for these enhancements Adheres to all Lafarge IT processes, including incident management, change management and demand management Adheres to the Lafarge Project Management methodology and principles - PEAK Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas Ensures compliance with internal control procedures - communicating problems in operations, unwarranted deviations from established standards, and violations of policy or law. Enhance the safety culture of Lafarge by adhering to safety policies, taking ownership for ensuring a safe workplace and demonstrating support to organizational safety initiatives Relationships with Others Jobs Works in partnership with the Business Owners as well as with the other Americas Applications Service Center Business Analysts when defining user needs and change requests. Shares knowledge and best practices with other Business Analysts. Works along side the Business Owners and Applications Manager when defining requirements, providing estimates on demand requests and prioritizing work Supports the work of the Country Infrastructure Support team and appropriate Americas Applications Service Center Application Architects so that system reliability and effectiveness is maximized Uses knowledge of business processes and system solutions to lead technical discussions with the User Group - ensuring the most appropriate IT solution is provided (not simply what is requested). Working with Americas Applications Service Center architects and Business Analysts, validate proposed solutions and ensure they meet standards. Working with Americas Applications Service Center and Group Corporate (EAM) teams, provide input in the Templates functional requirements and scenarios. Where training personnel are involved, partners with them to ensure users obtain appropriate documentation and guidance. Qualification Profile: Education and Work Experience: Bachelor's degree in computer science, information technology, business systems or a related discipline 7+ years overall IT experience 3-5 years of Sales and Marketing, Supply Chain and CRM applications support experience 3-5 years of successful Business Analyst experience, handling complex system and business needs Prior experience in business analysis following IIBA standards would be an asset Prior experience in project management following PMI standards would be an asset Knowledge and Skills: Fact finder, analytical, and excellent problem solver Experience leading small and medium projects Demonstrated functional knowledge in sales and marketing and customer orientation and ability to deliver solutions for customers Strong verbal communication, negotiation, and interpersonal skills Strong written communication skills including the ability to organize and document issues and solutions Good presentation and meeting facilitation skills Demonstrated ability to interface effectively with intermediate levels of management (Directors through end users) Analytical and development of technical specification documents Technology-Specific Requirements: 3-4 years Practical configuration experience with the sales distribution modules of JD Edwards EnterpriseOne Experience with Cognos BI and LogiXML Understanding of VMI and EDI applications Understanding of CRM applications
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Lafarge North America works to be the foundation of buildings, roads, and bridges across US and Canada. As North America's largest...