The Floor Supervisor is responsible for promoting and maximizing the “Customer First” store culture. The Floor Supervisor will provide an exceptional shopping experience through direct customer interaction and monitoring all processes operational processes on the sales floor. The Floor Supervisor will also train, monitor and supervise sales associates assist store management with the daily operation in the areas of visual merchandising, inventory management and staff development.
Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of exceptional customer service
Ensure sales floor is adequately stocked, signed and merchandised to brand presentation while assisting in the implementation of floor moves, merchandising and display maintenance
Assists management with associate scheduling of breaks and meal periods; supports management with the adherence to policies, procedures and job assignments
Assist with or facilitate store opening and/or closing procedures, inventory and cycle counts and monitor front-end of store to include cash registers
Focuses on operational consistency to reduce costs and improve performance; inspect merchandise to ensure it is correctly priced and displayed
Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith’s products and services
Maintain a positive, customer-centric attitude by listening, understanding and responding to customer needs while being committed to exceptional customer service.
Effectively manage, direct and lead store staff.
Communicate effectively and professionally with all associates and customers.
Thorough knowledge of processing information and merchandise via a computer and POS register system; operate and use all equipment necessary to run the store.
Have working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.
Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively while also accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 50 (fifty) to 100 (one hundred) pounds at any given time.
Work varied hours/days as business dictates.
One year certificate from college or technical school, or 6 months to 1 year of related experience and training, or equivalent combination of education and experience.