This position requires a highly skilled, dynamic business analyst with experience in working with business stakeholders and vendors to develop and/or implement software solutions. This role must understand the strategic road map for the Global Learning Services and Global Professional Services teams; help craft the key initiatives that will support this road map; develop clear, concise requirements and use cases for these initiatives; and communicate the level of effort and resourcing needs back to the business. In addition, this role will serve as Scrum Master for the IT Services Tower implementing Agile best practices for Scrum, Grooming, Planning and Demos. Primary job responsibilities
Gather requirements/user stories working with Product Owner or other business stakeholders in GLS/GPS.
Perform analysis of business requirements and translate these ideas into technical requirements, designs with detailed requirement definitions/and use cases.
Keep all project or enhancement requests within a clearly defined scope.
Support the IT Services team during the software test process (consultancy, documentation, review, etc.).
Create a working relationship with Product Owner, Business Stakeholders and other business points of contact within the GLS and GPS business units.
Provide guidance to GLS/GPS as to level of effort, recommended solutions and resource needs/constraints to guide stakeholders in their decision making.
Act as Scrum Master for IT Service Tower with a focus on applying Agile best practices for Scrum, Sprint Grooming, Sprint Planning, Sprint Retrospectives and Demos.
Work with IT management to secure necessary resources.
Document and communicate all issues to business stakeholders to inform and resolve current state/problems. Required skills
5+ years experience in IT Business Analysis, Client Delivery, or professional Consulting.
Prefer experience as a Scrum Master or experience working within Agile SDL methodology and possess full understanding of Agile principles.
Strong strategic-thinking and communication skills.
Passionate commitment to the principles of exceptional customer service and change management.
Experience developing high-level techno-functional road maps and foundational artifacts such as business cases, requirements, specifications, and process flows.
Proven ability to drive success through vendor partnerships.
Ability to work in a collaborative, fast-paced, highly-interactive office environment.
Technical skills not necessary, but those with technical backgrounds welcome.
Experience working with LMS and/or PSA applications is preferred.
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