This is a customer facing position providing training and support for our software products.
Duties and Responsibilities:
Aries Systems is one of the most well known and highly respected software companies in the STM (Scientific, Technical, Medical) publishing field. Thousands of customers and literally millions of global users rely on our Web based SaaS products to provide a complete workflow solution for their submission, peer review and editorial process. In use at nearly half of the scholarly journals on Earth - from Alzheimer s and Parkinson s research to deep sea & deep space exploration - Aries software plays a quiet yet essential role in bringing knowledge to the world.
We have an exciting career opportunity available for a professional Account Coordinator. The Account Coordinator guides our clients through implementation of our products as well as providing complete and ongoing client support. We are looking for a candidate capable of managing large publisher accounts, as well as someone with a strong interest in exploring new developments in the STM publishing community. This is a highly visible position with tremendous growth potential. Responsibilities include: Assisting customers with configuration and integration of our products into their editorial and publishing workflow. Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience. Tracking customer questions and suggestions related to the software. Coordinating the implementation of customer data. Scheduling and implementation of system training. Software testing and recreating system problems the customer may experience. Acting as intermediary between customers, Product Management, and the Engineering staff. Managing all projects for assigned customers, such as feature requests, custom reports, ongoing training needs, custom tutorials, etc.
Why Work at Aries?
Because Aries is simply a great place to work, and you won t believe how much there is to learn here! Formed in 1986, Aries is a nimble, self-financed, profitable company committed to maintaining a cutting edge internal development environment. We are projecting a 20% growth rate this year, have great market share, a recession resistant clientele, rock solid stability that is virtually unheard of in the software industry and we have never had a layoff - EVER. We offer a competitive compensation package including 4 weeks PTO, Holidays, Medical, Dental, Life, 401(k) and more.
If you would like a critical customer facing role with a dedicated team of intelligent professionals working in a casual collegial atmosphere Aries has something to offer. If you have been looking for a home where your contribution will make a huge and valued difference, then end your job search here. Aries is where you belong.
United States Citizenship or Permanent Residency (green card) status required. Aries Systems is an equal opportunity employer.
Required Experience:
" The ideal candidate will have 2-3 years experience working in a customer service-related field, in an editorial office or in the scholarly publishing industry.
" Basic understanding of web environment and computer skills a must, knowledge of multiple computer platforms and internet browsers a plus.
" Demonstrated excellence in written and verbal communication.
" Detail oriented, with strong organizational skills and the ability to manage through competing priorities.
" Highly flexible, diplomatic and the ability to work in a team environment.
" Bachelor's degree.
Salary/Hours:
M-F - 9-5
Direct Application To:
For more information or to apply to this position, please contact Jack Howell, Human Resources Manager, at jhowell@ariessys.com or call direct at 978-291-1947
Mail:
200 Sutton Street, North Andover, MA 01845
Email: jhowell@ariessys.com
http://www.editorialmanager.com/homepage/jobs.html
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