Business Integration Manager (Revana)
TeleTech 1,621 reviews - Tempe, AZ

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General Summary:
Manages continuous performance improvement for various projects. Facilitates, leads, and/or mentors teams through process improvement efforts.

Essential Duties & Responsibilities:
Identifies, charters and manages Process Improvement projects including communication and recognition.

Develops processes, documentation, metrics, and measurement and control procedures. Performs Root cause analysis on outlying metrics.

Works with business partners to develop improvement initiatives and measures results.

Communicates, consults, and educates business partners on quality process.

Other related duties as assigned.

Job Specifications:
Strong math and analytical skills.

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

About this company
1,621 reviews
Our company was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver...