Manages continuous performance improvement for various projects. Facilitates, leads, and/or mentors teams through process improvement efforts.
Essential Duties & Responsibilities:
Identifies, charters and manages Process Improvement projects including communication and recognition.
Develops processes, documentation, metrics, and measurement and control procedures. Performs Root cause analysis on outlying metrics.
Works with business partners to develop improvement initiatives and measures results.
Communicates, consults, and educates business partners on quality process.
Other related duties as assigned.
Strong math and analytical skills.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
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