The Return Path Experience
Don’t get us wrong, it’s not easy to land a gig at RP. You’re going to have to learn the ins and outs of our business before you even get here. Here’s the good news: only the best and brightest minds in email work here. So, once you’re in, this is a place where you’ll be challenged, inspired, rewarded and transformed. Really you ask? Yes, really. The Return Path experience is a two-way exchange. We ask you to give us your very best every day. We expect a lot from you. We challenge you with interesting work, stretch assignments, a collaborative work environment and a ton of learning and growth. The pace is fast and furious. In exchange, we give you everything you need to live a happy, balanced life. This includes great pay, open vacation (yup, you heard that right!), great benefits, flexibility and, well, whatever else you need. Everyone is unique and we pride ourselves on not having one-size-fits-all solutions. At Return Path you’re a person, not a title. What’s important in your life right now? Kids, pets, triathlons, tango, karate, yoga, parents, Pilates, pre-natal—we will support you through it all. Give and take. That’s a Return Path career.
The impact you’ll have at RP
From your first day as Senior Salesforce.com Administrator, you will play an essential role at Return Path. Business Intelligence & Operations, a vital support group in a fast growing company. You will be a leader in the group, driving us to greater vision and expertise in using Salesforce.com to help our colleagues excel at their jobs by building, operating and maximizing the use of world-class business information systems. You will have great opportunities to develop skills, learn about all aspects of the organization, and gain exposure to people at all levels of the company.
What will you do in this role?
Lots of things! Among them:
Drive the innovative use of Salesforce.com as a productivity tool and business platform
Be the company expert on back-end development of Salesforce.com, including but not limited to design of workflow, validation, escalation, approval process, assignment rules and formulas
Manage quality of data in Salesforce.com
Serve as a primary point of contact for internal clients throughout the company
Own key objects including page layouts, field definitions and hygiene, etc.
Remain current on Salesforce.com best practices and technologies
What does it take to be successful in this role?
We are looking for an experienced Salesforce.com administrator who believes that elegance and scalability are integral to any project. You must be good at working with internal clients to develop ideas and strategies and turn them into tactics and actions. You must be able to communicate new technologies and processes to stakeholders. You should be smart, curious, motivated, technically savvy, and have good people skills.
Analytical Skills: Thinks analytically and creatively to make the most of available data. Generates new ideas, takes risks, proposes change, encourages innovation, and solves problems creatively.
Communication: Communicates well both verbally and in writing; utilizes appropriate medium for communication based on the situation, delivers effective presentations, shares information and ideas with others, has good listening skills. Has ability to explain abstract / complex concepts to middle & upper management, both verbally and in writing, and influence behavior.
Project Management: Establishes project goals, milestones, and procedures; defines roles and responsibilities; acquires project resources; coordinates projects throughout company; monitors project progress; manages multiple projects; and communicates effectively with key stakeholders.
Quality: Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of problems, owns/acts on quality problems.
Technical Knowledge & Skills: Adapts to new technologies; demonstrates required technical skills; keeps technical skills up-to-date; troubleshoots technological problems; uses technology to increase productivity.
In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth , Professionalism , Flawless Execution , and Strategic Thinking; have a Positive Impact and a great sense of humor . Visit our website to read detailed descriptions of expectations at each of the four levels at RP: (1) Learning, (2) Applying, (3) Guiding and (4) Shaping. This position is categorized at the Applying level.
What it’s like to work here
It’s great! From the CEO and senior management team to the newest entry-level employee, we are a company that cares a lot about fostering a great work environment and a fun, energetic, success-oriented culture. We have a strong philosophical belief that our people are our most important assets. And we don’t just pay lip service to that phrase—we incorporate it into our policies, and we live it every day. Yes, that philosophy means we have generous ‘traditional’ benefits, and it also means we take a lot of time to focus on high quality management and leadership, and time to make sure everyone in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of learning and career growth. We have great employee retention over the years because people love coming to work here and really feel like they’re part of something special. For more information visit www.returnpath.net.
Return Path - 16 months ago
Founded in 1999, Return Path is the worldwide leader in email intelligence. Our industry-leading email intelligence solutions utilize the wo...