Interacts directly with prospective residents and current residents to achieve maximum occupancy and NOI. Acts as the company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident, and maintains communication throughout the tenancy of the resident.
Performs a variety of duties associated with leasing and marketing of the community.
Stimulates enthusiasm when providing information about the apartments and the community to the prospective resident and schedules visits to the community.
Determines the needs and responds promptly to resident needs and concerns while being pleasant, cheerful and tactful.
Quickly closes new sales and leases apartments at an acceptable determined percent of total prospects.
Effectively explains all lease and community policies to new and current residents.
Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
Understands and complies with Fair Housing laws and standards.
Gathers information about markets, competition, etc. and prepares monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
Analyzes concerns associated with apartments which are slow to lease and offers recommendations to Community Director.
Inspects on a regular basis all vacant apartments to ensure they are ready to show to prospective residents.
Conducts follow-up activity with all residents in order to establish positive resident relations.
Performs a variety of functions to ensure accurate and organized lease/resident file administration:
Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
Completes follow-up thank you notes and call-backs with prospects after initial community visit.
Maintains current resident files.
Collects security deposits, rent, and all other funds associated with resident moves.
One year of sales experience.
Computer literate in MSOffice.
E-Site / MRI experience.
Ability to communicate effectively with people.
Read and write English fluently.
Bilingual a plus.
Perform intermediate mathematical functions.
Good organizational skills.
Good verbal skills.
Strong customer service skills.
Ability to close a sale.
Ability to operate general office equipment.
Valid driver’s license and good driving record along with auto insurance required
Requires the ability to access and show units to prospective residents, inspect the property and deliver notices. May require climbing stairs.