Performs a variety of technical support duties related to one or more functional areas within the department. Duties are focused on enhancing, maintaining and supporting business needs through technology and cross several functional areas including Applications Programming/Analysis, Applications, and Database.
DUTIES AND RESPONSIBILITIES:Customer:
Make sure First Horizon is easy to do business with (to include making it easy to complain). Foster an environment that places a high value on customer feedback. Establishes an organization that focuses on just short-term customer resolution but addressing root cause. Build on our culture of goodwill for the customer
Make meaningful progress toward meeting or exceeding our Bonefish targets
Achieve allocable share of corporate cost reductions initiative. Ensure that all employees understand the drivers of profitability and value creation. Develop and track specific value creation strategies
Risk Management and Credit Quality:
Operate in a manner of ""doing the right thing"" consistent with both FTB's culture and the CFPB's expectations. Focus on creating and fostering a risk management culture that rewards and encourages the right behaviors and actions. Focus on the protection of the assets of First Tennessee Bank. Continue an environment of openness and transparency with all of our primary regulators (local, regional and national representatives)
Re-evaluate and manage our participation in the changing financial services industry and in the industry’s consolidation. Manage design, implementation and testing of functionality to support new back office processes and new bank products. Effectively communicate changes to Stakeholders. Meet all established time frames for BRD submission (5 business days). Assist Stakeholders in procedural changes.
Loan documentation & procedures, general bank operations Skills: Excellent communication skills (written and verbal); attention to detail; critical thinking/problem-solving skills; decision making skills; professionalism Abilities: ability to follow procedures; handle multiple tasks, respond quickly to problem situations; work under pressure and remain calm; systematic approach to work; construct and follow project plans to completion; set priorities Technical Abilities: identify and implement efficiencies within existing processes that can be gained by leveraging technology assets/resources; comfortable learning new systems/technologies and the ability to train/support others in learning the technology; experience in troubleshooting applications/systems.
Bachelors degree with 4-6 years of Credit Operations knowledge and/or experience required. Vast knowledge of the First Data loan system - Report Writing preferred.
Monday - Friday
8 AM - 5 PM
First Horizon - 20 months ago
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First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to...