Restaurant Associate
Sears Holdings Corp. - Saint Croix, VI

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Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.

Responsibilities/Skills/Experience Requirements
• Ensures customer care and selling are #1 priority
• Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training
• Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas
• Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues
• Possesses knowledge of all areas of the store including specific locations of merchandise
• Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support
• Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department
• Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food
• Makes sure to turn on all machines and ensures that they are functioning properly before the store opens
• Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed
• Understands all register functions including how to process all transactions and forms of tender
• Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages
• Responsible for providing food service according to industry food standards
• Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis
• Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station
• Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
• Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner
• Performs other duties as assigned
• Ability to have a positive and friendly demeanor
• Ability to be cross-trained
• Have strong verbal, writing, reading, and arithmetic skills
• Ability to understand and follow verbal and written instructions
• Demonstrate strong skill set in suggestive selling techniques
• Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs
• Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching
• Retail experience or equivalent

Sears Holdings Corp. - 20 months ago - save job
About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...