Technical Support Representative
Duncan Solutions - Detroit, MI

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Currently we are seeking an IT Help Desk professional to join the IT Department in our Detroit office to provide timely support and technical resolution to our internal and external users. You are analytical in your ability to quickly assess and troubleshoot technical issues to full resolution. Your documentation skills articulate details enabling others to accurately assess actions required, taken and outcome. You enjoy working independently and function well in a team environment. Your knowledge of hardware and software enables you to provide superior assistance and support to others. You follow processes and protocols to ensure compliance and are able to plan and stay organized while providing support to multiple users on a variety of issues daily.

Requires strong attention to detail, analytical tendencies, excellence focused, astuteness, and a strong commitment to superior customer service. Extensive proficiency in a Microsoft environment and formal education, certification or work experience related to technical helpdesk support is required.

Position is Regular Full Time, Non-Exempt (M-F)

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