Manager, Help Desk
General Dynamics - IT - Washington, DC

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

General Dynamics has an opening for a Help Desk Manager. The candidate will manage Tier 1 support for a Government customer. The candidate:

1. Manages all activities related to the staffing and operation of an information systems help desk.
2. Supervises assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems.
3. Directs staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
4. Plans and implements software and/or systems upgrades and modifications.
5. Establishes and implements policies and procedures and ensures their conformance with information systems goals and company/customer objectives.
6. Studies and projects support resource requirements, including personnel, software, equipment, and facilities and makes recommendations to management.
7. Directs the installation, testing, and setup of new hardware and software.
8. Recommends new hardware and software as needed.
9. Maintains current knowledge of relevant technologies as assigned.
10. Participates in special projects as required.

Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

8-10 years of directly related experience supporting help desk operations, including supervisory experience.

Additional Information

Relocation
No

Security Clearance Level
Secret

Security Clearance Basis
None

Security Clearance Polygraph
None

Job ID Number
206532

Job Function
Information Technology

Potential for Deployment
No

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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...