Business System Technician II
Windstream Communications - Southborough, MA

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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Job Title:
Business Systems Technician II - Field Services

General Description of Duties:
Seeking an experienced Field Service Technician for a permanent position in St Louis MO. The position requires an individual who can work independently, in tandem, or remotely with other technicians, is focused on customer service and is responsible for installations, repairs and MAC work of Avaya RED (CM systems) and/or Avaya Blue (CS1000) product lines.
Position Summary: Candidate will work to respond to service orders, based on priority, focusing on providing excellent customer service and demonstrating exceptional troubleshooting skills. Diagnoses complex system failures, identifies alternative solutions, and implements the appropriate corrective action. Business Systems Tech II must communicate effectively with customers, dispatchers and management team. Candidate will also develop and maintain positive customer relations by ensuring that customer requests are handled in an efficient, effective, timely and professional manner. On call responsibilities are require for this position.
Preferred Skills / Qualifications (AVAYA RED/BLUE+): Advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the AVAYA (BLUE) CS1000E, CS1000M, Meridian 1 PBXs, Unified messaging/voice messaging, VoIP and VoIP deployments, CS1000 Branch Office, Avaya UCM and EM, ACIS Avaya Aura Communication Manager and Messaging. Demonstrable working experience of five [5] + years; also, involved in a project where a migration from TDM to VoIP in AVAYA was completed in an enterprise environment. In addition, the ability to troubleshoot, upgrade, and administer multiple vendor systems.
Certifications preferred: AVAYA Certified Support Specialist (ACSS)

Minimum Requirements:
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Educational Assistance

Tuition Reimbursement

Professional Dues Reimbursement

Career Development and Training

Paid Time Off



Health Insurance

Medical and Dental Insurance Options

Prescription Drug Plan and Vision Coverage

Pre-Tax Flexible Spending Accounts

Retirement Plans

401(k) Plan With Employer Match

Experience the benefits of a growing company

For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

There is no relocation package offered for this position.

We offer competitive salaries, a comprehensive benefits package,
and opportunities to grow your career within an excellent working environment.


Windstream Communications - 2 years ago - save job
About this company
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Windstream is not just a Fortune 500 company. We’re also the provider of choice for four out of five Fortune 500 companies for data,...