Primary Function: Manage assigned accounts, special projects and Swift Transportation overflow freight by brokering to outside Service Providers
Maintains knowledge of Service Provider contractual requirements; assist in collecting and maintaining current Service Provider information in the system and manage Service Provider payment discrepancies Using the Service Provider database, solicit capacity (OTR, LTL, Rail, Drayage, Ocean Containers, Parcel and Warehousing) for assigned projects. Understand Swift Transportation’s system wide balance/imbalance within the network to broker shipments accordingly
Obtain rating information through appropriate Swift Transportation and Swift Solutions rating options and negotiate a rate, within management determined parameters, to the Service Provider
Serve as an extension of sales, both Swift Sales Managers and Commission Sales Agents, to increase customer business and opportunities by brokering to outside Service Providers. Communicate service problems, turned down freight and new business opportunities to Sales, when requested.
Communicate effectively and professionally with Customer, Service Providers, Operational Personnel, Drivers and Management of all levels.
Receive detailed Customer shipment information by designated communication methods and input all shipment information into the system accurately to ensure data integrity. Manage EDI related requirements as required by Customer
Monitor and trace shipments from pick up to delivery, notifying the customer of service issues. Research and code all applicable service failures in the system to support accurate service reporting
Anticipate and facilitate problem resolution on all shipment issues to meet or exceed total satisfaction of Customers and Service Provider.
Work with all other Swift Transportation internal departments to resolve Customer, Service Provider and Company issues when necessary.
Track and monitor Sales Agent weekly volume and margin to build commission invoices as required.
Assist Revenue Services with collection issues upon request
Adhere to all Company policy and procedures
Perform any other reasonable related job duties as required by Customer or assigned by Management
Support Swift Solutions ISO Quality initiative, providing input and documents when required
Exemplary telephone skills to present a quality oriented image where the Service Provider and Customer is treated in a consistent, courteous and efficient manner, creating the impression of excellence. Keyboard skills, working knowledge of PC and AS400, ability to create reports and spreadsheets with existing programming resources available, ability to work in a fast-paced environment, excellent time management skills; ability to set priorities, manage time effectively and seamlessly adapt to every changing duties and milestones as they occur
Education Required: High School diploma or GED with some college preferred.
Experience Required: Minimum three years experience or related education in Customer Service or Operations required , five (5) years experience preferred).-preferably in related industry.
Supervision Received: Minimal
Confidential Data: Customer and Carrier Knowledge
Swift Transportation - 2 years ago
Swift Transportation Co., Inc., a subsidiary of Swift Corporation, is a truckload carrier that operates a fleet of truckload carrier equipme...