PC Services Technician I
University of Massachusetts Medical School - Shrewsbury, MA

This job posting is no longer available on University of Massachusetts Medical School. Find similar jobs:PC Service Technician jobs

Under the direction of the Manager of PC Services, the PC Services Technician I provides second level support to end users and is involved in resolving hardware and software problems in a multiple platform environment.

_______________________________________________________________________

Responsibilities:

MAJOR RESPONSIBILITIES:
  • Under the direction of the Manager of PC Services, provides second level support to end users
  • Acknowledge and resolve user service requests utilizing the service request management system
  • Applies standard principles, concepts and techniques toward the identification and resolution of user problems
  • Resolves problems of limited scope
  • Interacts primarily with other PC Services staff and Manager for assistance and direction
  • Escalates more difficult user issues as appropriate
  • Performs other duties and responsibilities as required

Qualifications:

REQUIRED QUALIFICATIONS:
  • Some college education or formal training
  • 0-1 years of related experience
  • Excellent oral and written communication skills
  • Travel to off-site locations

SUPERVISION RECEIVED:

Under the direction of the Manager of PC Services or designee

_____________________________________________________________________________________________________

SUPERVISION EXERCISED:

None

_____________________________________________________________________________________________________

ENVIRONMENTAL WORKING CONDITIONS:
  • Ability to routinely lift up to 60lbs (monitors, PCs and printers)
  • Provision of multi-site support as assigned
  • Early & late shifts as assigned
  • Full participation in departmental moves (including evenings and weekends as necessary)

PREFERRED QUALIFICATIONS:
  • Must be proficient in support of Macintosh, Windows and Linux operating systems.
  • Hardware to include Intel Mac, Intel PC.
  • Windows software includes Windows 8, 7 and Windows XP. Microsoft Office 2010. Office 2011 for MAC Mac OSX 10.8 and below, VMware Fusion, OSX Mail. Entourage and Outlook. Some Linux experience. Big plus would be a comfort level with Ubuntu 12 and below, Linux Mint and Red Hat.
  • Comfortable with supporting wireless devices.
  • Able to use Windows/Apple troubleshooting Software.
  • Configure and setup network printers
  • Adobe Acrobat proficient a plus.
  • Image Creation Big Plus
  • Comfortable with remote access tools i.e., r emote assistance, remote desktop, Apple Remote Desktop-ARD
  • Malware/Spyware/Virus Remediation on Windows and Mac platforms.