The Receptionist serves as a key representative of the community and supports the Executive Director and Business Manager of their responsibilities for overall administration of the community and its services. The Receptionist assists residents, monitors entry security, greets visitors, and answers phones and contacts appropriate emergency personnel when necessary.
Essential Duties and Responsibilities:
- Monitors, greets and directs all visitors.
- Answers and screens all incoming telephone calls in a courteous and professional manner. Routes telephone calls and takes messages, as appropriate.
- Forwards admission inquiries to Marketing Director or Executive Director.
- Distributes mail, packages, etc. to appropriate personnel.
- Assists residents with general office needs, i.e. postage, copies, faxes, notary public, etc.
- Completes daily check of residents.
- Monitors the Emergency Response System. Reports emergencies to the proper authorities and notifies family members and staff. In absence of any administrative personnel, responds to personnel emergencies communicated by Emergency Response System per procedures.
- Enters and maintains current information on Emergency Response system.
- Performs cash transactions on shift and reconciles cash at beginning and end of shift.
- Accepts payments from residents and forwards to Business Manager.
- Responsible for the checking out and signing in of keys.
- Writes up maintenance and housekeeping requests.
- Schedules and maintains records of usage and availability of the Guest Suite.
- Assists in performing any special projects assigned to the front desk.
- Assists with the distribution of monthly resident statements.
- Types daily dinner menu specials.
- Types, copies, orders and maintains inventory of office supplies. Performs other clerical duties.
- Maintains and updates emergency contact information. Keeps information at front desk.
- High school diploma or general education degree (GED); or minimum three months related experience and/or training; or equivalent combination of education and experience. Strong computer skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively.
- Ability to work efficiently in fast paced environment.