Rocket Scientists Needed - CA Positions
Rocket Science Consulting - San Francisco, CA

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About Rocket Science Rocket Science Consulting is a design and technology firm headquartered in San Francisco, with satellite office in Los Angeles, New York, and Portland. We provide a unique, possibly one-and-only, combination of both creative and IT services for clients big and small. On the creative side, we ’re passionate about interactive, mobile, and user experience design. We also love branding, identity, and video.

We operate on an agency model, so if you ’ve got a crazy ide for a big integrated creative project, we can do it and we ’ll make it look great. The same big picture philosophy allies to our technology side: we handle every aspect of IT and technology infrastructure, with a proven approach that includes service, engineering, IT management, and IT operations. About Rocket Science Employees You can talk about music, the arts, politics, and food. Maybe you ’re a creative who can identify fonts at first glance, you know why Paul Rand was important, and you saw that Sagmeister / Walsh announcement.

Or, perhaps you ’re a technology expert who know what fsck means, are comfortable in a colo, and you can fix an XSAN and an Exchange server at the same time. Or, maybe you ’re both. To be an RSC employee, you also have to be someone who likes meeting and getting to know everyone around you. You have to actually enjoy walking in to a room filled with people you don ’t know, and be genuinely interested in what they have to offer you, not just what you can offer them.

______________ San Francisco Office – HQ and Los Angeles Office Positions – IT Mission Engineer The Mission Engineer (ME) must rock trade;. The ME must think and act like a consultant to his/her clients. The ME needs to be personable, able to build relationships with everyone from the mailroom to the boardroom – and enjoy doing it. Responsible for day-to-day technical service delivery to a group of Rocket Science clients, the position encompasses fielding tickets, maintain all parts of the IT infrastructure for their assigned clients, performing root cause analysis where appropriate, escalating client management issues, and regularly sharing ideas for client IT improvement with the assigned client team.

Ultimately, the ME is responsible for the SERVICE piece of the pie – the tactical day-to-day IT operations and happiness of assigned clients. Additionally, the ME provides tactical IT consulting on user-based upgrades and services, coordinates with the assigned Mission Specialist on client-wide upgrades, helps create and/or validate client proposals, promotes other Rocket Science services to existing clients (such as RocketDesk, our line of managed services), and participates in pitch meeting with Rocket Science ’s CEO for potential new clients. Essential Gist: The Mission Engineer delivers daily and weekly maintenance and support to assigned clients. • Qualifying and remediating tickets from assigned clients.

  • Helping to create and deliver a regular maintenance program for assigned clients. • Escalating early and often. • Sharing recommendations for client projects to Mission Specialists for team-based wire framing. • Assisting in both project planning and deployment for assigned clients.
Secondary Bits – the infamous “other duties as assigned ” • Provide day to day consulting to staff at clients regarding software and hardware upgrades and interesting services. • Help deliver all client wide upgrades and projects. • Help spec and QA all client proposals. Education, Certifications, Licenses , Experience, Skill or Registrations • College Degree recommended, Liberal Arts degree preferred.

  • High level of technical skills and understanding needed. • Strong ability to troubleshoot. • Ability to effectively and professionally communicate in written format. • Conversant in non-technical, non-IT related subject matter with a wide variety of people.
  • Strong customer service skills. • Excellent multi-tasker with a proven track record of successful time management. • Ability to manage expectations of CEOs, secretaries, and everyone in between. • Microsoft and Apple certifications are a plus.
  • 3 to 5 years hand-on experience in server administration, troubleshooting and deployment; managing multiple Window and Mac servers in diverse environments. • Doesn ’t hate showering. • Hands-on experience working with technologies from Microsoft, Cisco, Juniper, VMWare, Sonicwall and other vendors. • Project planning, network design, setup and configuration of networks and servers, testing and rollout required.
  • Experience maintaining and troubleshooting Microsoft Active Directory, Open Directory, and your face jokes. • Understanding of IP networks and IP addressing. • Knowledge of SMTP, DNS (and DDNS), DHCP, VLANs and routing. • Knowledge of VoiP a plus.
  • Ability to manage the technical aspects of a project from pre-sales to completion. • Good, positive attitude a must. • Skill with a nunchuck beneficial. ______________ Mission Specialist The Mission Specialist (MS) must rock trade;.
Responsible for all proactive engineering services at Rocket Science, the position encompasses coaching RSC staff, creating proposals and managing projects, delivering technical consultative services to clients and providing technical QA on RSC service delivery. In addition, project delivery, direct communication of technical priorities, processes and plans to client executive staff, maintenance program creation and execution, and network monitoring are your deal. Ultimately, the MS is responsible for the technical health and future IT planning for assigned clients. The Mission Specialist is a specialized position – each MS creates their own area of expertise spanning the technical and the business side of the equation.

We have Mission Specialists that are senior helpdesk engineers, some who run the RocketDesk MSP services for Rocket, and some who are sales engineers. This is a choose-your-own-adventure position focusing on technical skills. Essential Gist The Mission Specialist coaches RSC staff, creates proposals and manages projects, consults with executive management at clients, and QAs technical delivery of support and project work and maintenance programs. • Build strong communication channels and trust assigned client executives, evangelizing not only RSC core IT competencies, but the general RSC coolness and our business process focus.

  • Working with Mission Engineers, the MS mines assigned clients for new project work, upgrade, and needed improvements to the existing IT infrastructure. • Working with Mission Engineers, the MS creates needed proposals for these projects, upgrades, and improvements. • The MS is responsible for communicating with executive staff at assigned clients to manage project expectations, drive all strategic technical decisions, deliver ROI and value arguments for projects, upgrades, and improvements. • Working with Mission Engineers, the MS QAs all technical delivery, and is ultimately responsible for the technical state for assigned clients, including ensuring up to date documentation.
Secondary Bits – the infamous “other duties as assigned ” • Participate in frequent IT management-level consulting meetings with clients and Flight Leader. • Draft and present annual, quarterly, and project-based technical reports for assigned clients. • Perform bi-weekly visits (or as needed) to clients in order to provide high-level consulting, including: o New technologies which could streamline client ’s business processes. o Recommendations for upgrade cycles of workstations and software.

o HR-related issues such as Fair Use policies, benefits/drawbacks or hiring internal support, etc. • Attend pitch meetings with Rocket Science ’s CEO or Flight Leader for potential new clients who have already been pre-qualified by the sales team. • Draft and present follow-up RFPs based on prospect ’s needs and IT situation. • Manage the initial audit process for all new clients.

Education, Certifications, Licenses , Experience, Skill or Registrations • Required: College degree, high level of technical skills and understanding. • Ability to quickly write detailed reports for non-technical clients. • Ability to read and understand P"L statements. • Ability to effectively communicate in written, verbal and meeting format both value proposition and technical need to a diverse set of clients.

  • Excellent multi-tasker with a proven track record of successful time management. • Ability to manage expectations of CEOs, secretaries, and everyone in between. • Microsoft and Apple certifications are a plus. • 3 to 5 years hand-on experience in server administration, troubleshooting and deployment; managing multiple Window and Mac servers in diverse environments.
  • Doesn ’t hate showering. • Hands-on experience working with technologies from Microsoft, Cisco, Juniper, VMWare, Sonicwall and other vendors. • Project planning, network design, setup and configuration of networks and servers, testing and rollout required. • Experience maintaining and troubleshooting Microsoft Active Directory, Open Directory, and your face jokes.
  • Understanding of IP networks and IP addressing. • Knowledge of SMTP, DNS (and DDNS), DHCP, VLANs and routing. • Knowledge of VoiP a plus. • Ability to manage the technical aspects of a project from pre-sales to completion.
  • Good, positive attitude a must. • Excellent aim with ninja stars a plus. ______________ Flight Leader The Flight Leader (FL) must rock trade; in all aspects and must be a visionary for RSC. Directly responsible for all IT Management delivery to a group of Rocket Science clients, the position encompasses managing clients, their budgets, and all technical planning for said clients.
The FL is responsible for a subset of RSC clients within a certain geography. Ultimately, the FL is responsible for the satisfaction, retention and revenue for assigned clients. Additionally the FL provides strategic IT management consulting, creates and/or validates proposals for new client projects, promotes Rocket Science services to existing clients (such as RocketDesk, our line of managed services), and participates in pitch meetings with the regional Flight Director for potential new clients. Essential Gist The Flight Leader manages clients.

  • Manage a subset of RSC clients within a certain geography, ensuring satisfaction, retention, and revenue for those clients. • Build strong communication channels and trust with assigned client executives, evangelizing not only RSC core IT competencies, but the general RSC coolness and our business process focus. • Draft support agreements and contracts for existing clients. • Evaluate revenue and profitability for all Flight Group engagements.
  • Evaluate and manage client satisfaction for all Flight Group engagements. • Regularly meet with every assigned client for an IT Committee meeting to go over Service, Engineering, IT Management and IT Operations and report on trends. • Review project plans for accuracy, profitability, and delivery. • The FL is responsible for communicating with executive staff at assigned clients to manage project expectations, drive all strategic technical decisions, deliver ROI and value arguments for projects, upgrades and improvements.
Secondary Bits – the infamous “other duties as assigned ” • Participate in frequent CIO-level consulting meetings with clients and Rocket Science ’s Chief Scientist. • Draft and present annual, quarterly, and project-based budgets for all clients. • Perform bi-weekly reviews (or as needed) to clients in order to provide high-level consulting, including: o New technologies which could streamline client ’s business processes o Recommendations for upgrade cycles of workstations and software o HR-related issues such as Fair Use policies, benefits/drawbacks or hiring internal support, etc. • Attend pitch meetings with Rocket Science ’s CEO for potential new clients who have already been pre-qualified by the sales team.

  • Draft and present follow-up RFPs based on prospect ’s needs and IT situation. • Manage the initial audit process for all new clients. Education, Certifications, Licenses , Experience, Skill or Registrations • College Degree required. • Experience managing a technical staff needed.
  • Good attitude a must. • Skill with the subtle art of mustache grooming beneficial. • Must be a strong leader. • Have managed technical staff previously.
  • Project Management skills a must, and PM certification desired. • Strong working knowledge of all areas of technology REQUIRED. No straight account managers here. • Good, positive attitude a must.
  • Skill with a katana beneficial. Total Compensation • Salary for all positions to be determined depending on experience • Employee Ownership and REAL input into the direction of the firm • For all positions – Health, dental, vision, and life insurance (100% employer-covered, 50% coverage for dependents) commencing after 90 days of continuous-employment at Rocket Science • Unlimited PTO • Internal and supplemented training • 401(k) plan • Beer Fridays (for the 21 and up folks only) • Unlimited access to the knowledge of Rocket employees (priceless) If you are interested in any of the above positions, please submit your resume and specify which position you are interested in your cover letter.

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