The Senior Technical Instructor will be responsible for developing and delivering formal training to Stoke partners and customers as well as internally to Stoke employees. Training may be at Stoke HQ in Santa Clara or at partner/customer sites worldwide.
Responsibilities include creating and updating Stoke training courseware and implementing lab exercises and lab topologies. The Senior Technical trainer must be able to organize and host a training program at Stoke or at a customer/Partner location.
Development of Training Materials for Stoke OS, Stoke HW and Stoke Solutions.
Primarily responsible for creation of high-quality, Instructor-led courseware including the development of complex interactive labs.
Continuous improvement of training materials as Stoke products evolve.
Delivery of Training to worldwide partners and customers.
Travel is required for this role. Approximately once/quarter.
Develop and deliver a partner certification program. Author, review and implement questions for all levels of the certification program.
Develop and test hands-on lab exercises (dedicated lab as well as remote lab)
Use alternative technologies to deliver training - videos, webinars and web based training.
Program management of Training Program. Instruction, Lab and logistics.
Work closely with Engineering, QA, Documentation and Services to produce relevant and detailed technical training courseware.
Strive for technical excellence
At least 10 years' total experience with at least 3-5 years hands-on experience as a technical trainer, courseware developer, and project management.
Experienced in customer facing roles and managing customer expectations.
Knowledge of 3G networks and protocols
In-depth understanding of networking protocols, IPSec, IP networks, network security, firewalls, RADIUS, tunneling protocols, IPv4/IPv6.
Exceptional written and spoken English.
Knowledge of switching and routing (routing protocols RIP, OSPF, MPLS). Working experience with Cisco Routers.
Experience supporting large wireless carriers is plus.
Work closely with hardware and software teams in all stages of the development process to understand product capabilities and externalize into formal training.
Experience in embedded development environments like QNX, Linux. firstname.lastname@example.org