Nutritional Services Supervisor
Arkansas Children's Hospital - Little Rock, AR

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Position Summary

Supervises ACH employees engaged in the storage, preparation, and serving of food to patients, cafeteria, catering and satellite location customers. Responsible for the cleanliness and sanitation of assigned food service and storage areas. Performs such administrative tasks as necessary to assure the safe and efficient operation of the Nutritional Services Department. Employs efficient and effective use of all resources to accomplish job according to standard timelines and to meet daily deadlines. Exemplifies ACH standards of behavior and conducts oneself in a professional manner at all times.

Position Duties


Create and maintain an atmosphere of Customer Service that is in keeping with core ACH service standards.

Displays polite, friendly, efficient responsive customer service attitude to client, patients and guests.
Trains and directs staff in customer service and works to install ACH customer service standards.
Meets deadlines and service timelines. Ensures that staff does too.
Completes all other assigned tasks,


Performs tasks and activities necessary to provide supervision of assigned area within the department. Tasks may include but are not limited to ...

Trains workers in the performance of their duties and assigns and coordinates work of staff to promote an efficient operation while supervising the preparation and serving of meals.
Inspects kitchen, dining rooms, serving areas, storage areas and all cooking and serving utensils to ensure sanitary standards are met.
Recognizes and adopts activities appropriate to the specific needs of the patient/resident/guest population and demonstrates knowledge of specific issues directly related to the age of the patients.
Maintains compliance with established standards of operations for services especially guidelines for food handling and storage.
Demonstrates the principle of floor leadership in your respective areas including retail, production and patient services. Floor leadership includes being in your area at critical times, being aware of what;s going on in it and giving immediate feedback to your staff.


Perform such administrative tasks as is necessary for the efficient and effective operation of the department. Task may include but are not limited to.

Requisition and inspection of food stuffs, all paper and chemical supplies, equipment to maintain stock levels and ensure standards of quality are met.
Assists in the selection and peer interview process of new staff members.
Implements disciplinary actions when needed per established policy. Completes performance appraisals and scheduled roundings per established policies
Complete any required daily, weekly, quarterly paperwork and reports as needed.


Safety and Sanitation

Supervise staff in the safe handling procedures necessary to properly prep, store and serve perishable food products following ServSafe and HACCP guidelines and regulations.
Follows established proper cleaning procedures, schedules and checks out staff as required. Maintains all areas in a sanitary manner.
Adheres to a safety and sanitation regulations including The Joint Commission, CMS; state, county, and local health departments; OSHA, and ServSafe regulations; and ACH and department policies.

Position Qualifications

Education Requirements

High school diploma or general education degree (GED)


Experience Requirements

2 years total experience required

  • which includes 2 years of commercial food service managment/supervisory experience

Certification/License/Registry Requirements

ServSafe Food Safety Manager (Educational Certificate)

  • Candidate must obtain within 1 months of hire date or eligibility

Skill Requirements

Ability to read and interpet procedural documents and write accurate routine reports and correspondence.


Requires managment and leadership skills in addition to good planning and organization skills.


Strong computer skills, word processing, MS products and ability to learn and use supplied software


Physical Requirements

Physical Activity - Stand


Physical Activity - Walk


Physical Activity - Sit


Physical Activity - Use hands to finger, handle, or feel


Physical Activity - Reach with hands and arms


Physical Activity - Climb or balance


Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend


Physical Activity - Talk or hear


Physical Activity - Taste or smell


Physical Environment - Inside Office Environment / conditions


Physical Environment - Wet or humid conditions (non-weather)


Physical Environment - Work near moving mechanical parts


Physical Environment - Extreme cold (non-weather)


Physical Environment - Extreme heat (non-weather)


Lifting/Pushing/Pulling Weight - Up to 10 pounds


Lifting/Pushing/Pulling Weight - Up to 25 pounds


Lifting/Pushing/Pulling Weight - Up to 35 pounds


Lifting/Pushing/Pulling Weight - Up to 50 pounds
  • (Manage safely with assistance of equipment or another person)

Noise Level - In general, the noise level for this position is considered to be:


About this company
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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...