Manager, Interactive Program Management - OLA / Rich Media
SapientNitro - Detroit, MI

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Welcome to SapientNitro, where ideas reign supreme. Here, customer experiences are what drive us, game-changing marketing is conceived, awards are won, and technology is at the very heart of bringing our creative ideas to life. There’s no shame in being ambitious here; career growth is a priority for us – we help one another climb, we don’t climb over one-another. Clients aren’t just customers, they’re partners. Integrity and a team-driven environment serve as incubators for entrepreneurial minds. Getting goose bumps? Good. If you’re ready to be an idea engineer with some of the best collaborators in the industry, let’s see where you can put your talents to work.

Job Title:
Manager, Interactive Program Management - OLA / Rich Media focus

Job Summary:
The primary functions of this position include project and program management, client management and team leadership. The Manager, Interactive Project Manager position requires the ability to engage with our client’s senior marketing, technical, and executive management to assure that the solution we create addresses the client's business requirements.

The Manager, Interactive Program Management manages complex interactive engagements to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards.

The Manager, Interactive Program Management has a special focus on OLA, specifically rich media. They have and will continue to build strong partnerships with clients, media vendors, and internal employees to influence processes around our rich media strategy. They will provide guidance to a team of OLA-focused iPMs across North America.

Work with the pursuit team to complete RFP's, project scoping, sizing and pricing estimates
Drive project delivery through effective use of internal and client status meetings
Cultivate strategic partnerships with outside media agencies
Improve, build new rich media processes
Partners with other project leaders to lead teams of 10-15 people. Builds and structures the project team to ensure maximum performance
Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.)
Clarifies and communicates project objectives and success criteria
Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives; Provides day-to-day project contact for the client
Manage and control project scope and the change control process
Manages the project financials including overall project budget
Assure that projects complete according to schedule and within budget
Experience Guidelines

At least 3-5 years of project management experience, from an interactive agency
At least 3-5 years of leadership and/or management experience
At least 2-5 years experience managing larger, more complex and cross functional interactive agency projects
Experience working at or closely alongside a digital media company
Strong knowledge of, perspective on the rich media industry
Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills
Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis
3 years of client management experience liaising with business owners and executive level clients
Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
Strong knowledge of software development life cycles, web technologies, web development processes and the delivery of solutions with creative and engineering components
Strong verbal and written communication skills
Proven mentoring, supervisory, and team-building skills
Ability to solve problems with keen instincts and organizational experience

Bachelor's degree required

Master's degree preferred

About SapientNitro
SapientNitro SM , part of Sapient®, is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them, we influence customer behavior across the spectrum of content, communication and commerce channels, resulting in deeper, more meaningful relationships between customers and brands. SapientNitro services global leaders such as Chrysler, Citi, The Coca-Cola Company, Lufthansa, Target and Vodafone through our operations in North America, Europe, and Asia-Pacific. For more information, visit or follow us on Twitter @sapientnitro .

Sapient is a registered service mark of Sapient Corporation.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.
Kwords: project management, client management, scope, project planning, estimation, delivery, ero
sion, team management

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