Sales and Service Consultant - (Socorro, NM) 75855611
Comcast - Socorro, NM

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Job Overview
The future of Awesome is here, and this is an exciting retail opportunity to illustrate Awesome directly with Comcast
customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning
sales drive, then this opportunity may be for you!

Play with interactive displays of Xfinity cable and television. Move between your favorite show and a Skype session right on the TV. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer!

Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer.

In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast
has to offer a customer, based on the customer's needs. You will help the customer understand more of what Xfinity is about.

Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements
and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests.

Other responsibilities include helping customers with any concerns they may have with their products or services. These
concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things aren't perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived.

The Sales Consultant will engage customers in a retail location and drive sales of Comcast's services including digital video,
HDTV, high speed internet, home security, HighSpeed2Go, and digital telephone services. Responsibilities include educating, exciting, and assisting consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs. A successful Sales Consultant will be able to communicate these advantages to consumers and place an order on their behalf at a designated location.

Core Responsibilities
  • Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services. In addition, sell with passion, demonstrate product attributes, and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions.
  • Demonstrate high energy and detailed sales product knowledge including competitive information.
  • Provide superior customer service with all customer interactions.
  • Apply consultative sales techniques to identify opportunities to upgrade existing customer accounts.
  • Proactively save existing customers and revenue from canceling service by using retention techniques and offers.
  • Evaluate customer's potential product needs and make appropriate recommendations.
  • Highly effective in processing payments and equipment transactions in order to maximize the customer experience.
  • Proven track record of exceeding sales quotas in accountability based culture.
  • Ability to work in a fast, high volume environment and maintain a positive I can do attitude.
  • Must be self-motivated, with a strong work ethic and integrity, and maintain a professional appearance.
  • Must be flexible and available to work evenings and weekends. Ability to work overtime as needed.
  • Maintain punctual attendance and flexibility to cover multiple locations throughout the operating area.
  • Ability to successfully adapt to a changing environment while working within a team is an integral part of the high-energy and
enthusiastic retail culture.
  • Experience in entertainment technologies, wireless or consumer electronics preferred.
  • Stand on feet for long periods of time.
  • Must exhibit a high skill in areas of communication, relationship building, organization, sales presentation and time management.
  • Occasionally lift and carry loads of 25 lbs or more.
  • Other duties and responsibilities as assigned.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime
as necessary.

Tasks
  • Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
  • Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
decisions.
  • Maintain high energy and detailed sales product knowledge including
competitive information.
  • Provide superior customer service with all customer interactions.
  • Meet or exceed sales quotas in accountability based culture.
  • Proactively retain existing customers from canceling service by using
retention techniques.
  • Evaluate customer's potential product needs and make appropriate
recommendations.
  • Process payments and equipment transactions in order to maximize the
customer experience.
  • Work in a fast, high volume environment and maintain a positive I can
do attitude.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
Required Skills:
  • High School Degree or Equivalent
  • Generally requires 1-3 years related experience
Additional Requirements
  • A minimum of 1 year Customer Service and Sales experience
  • A minimum of 6 months of cash handling experience
  • Must be able to lift a minimum of 15 lbs
Preferred Requirements:
  • Billing experience preferred
  • Spanish speaking preferred
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

Comcast - 14 months ago - save job
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