GUEST SERVICES REPRESENTATIVE
MGM Grand Las Vegas - Las Vegas, NV

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Pays slot machine jackpots and performs hopper fills and completes the required paperwork neatly and accurately.

Enrolls slot players into the MGM Resorts International Players Club.

Make minor repairs to slot machines by clearing coin jams, hopper jams and EZ-Pay ticket jams.

Consistently smiles, makes eye contact and greets each guest.

Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.

Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.

Maintains a “pouch pay” currency bank to pay hand-pay jackpots and provides change assistance to guests.

Recommends shows, restaurants and attractions to gests and stays current on company and departmental news and events to answer guests’ questions.

Maintains an awareness of any persons gambling underage. Reports all underage persons to Supervisor and/or Security, as needed.

Complies with departmental and company policies and procedures including Title 31.

Performs other related duties as requested.

JOB REQUIREMENTS:
Required:
Possess math skills to make change with coin and currency.

Must maintain a flexible schedule.

Excellent customer service skills.

Must have interpersonal skills to deal effectively with all business contacts.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

High school diploma or GED equivalency.

Must be able to effectively communicate in English, in both written and oral forms.

Preferred:
Previous experience in slot department preferred, but willing to train if all other qualifications are met.

Guest service experience.

Previous experience working in a luxury resort.

About this company
78 reviews
It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...