CommTech 3, Installation & Service Chickamauga, GA
Comcast - Chickamauga, GA

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Tasks:
  • Performs applicable CT 2 duties, multi-product installations
reconnections, requested and non-pay disconnects, and additional outlets
for residential and residential-like products. Completes installations
from tap including troubleshooting the forward and return path in the
drop from the tap to the customer's equipment for multiple services to
customer equipment in single and multiple family dwellings including
prewired units; perform installations adhering to Comcast procedures and
safe work practices, NEC and NESC requirements, and local ordinances in
order to provide services to the customer.
  • Reviews all requested services with the customer in order to ensure
understanding and agreement while surveying the installation route and
reviewing proposed route with the customer in order to obtain agreement
on the location of cable outlet(s.)
  • Installs and removes set-top box and/or eMTA's. Inspects existing
bond/ground to ensure compliance with Company and National Electrical
Code (NEC) requirements; makes new ground as required in order to
protect employees, customers, and equipment from electrical shock or
damage.
  • Completes associated paperwork with each work order. Cleans,
maintains, and stocks vehicle and equipment in order to be prepared to
handle multi-product residential and commercial installations.
  • Determines acceptability of video, data, and voice services by
reviewing television picture quality and PC and modem connection
following any installation or work on cable services to provide the best
possible service for the customer. Educates the customer on the CDV
service and voice mail. Conducts CDV test call. Demonstrates CHSI
service and educate customer on how to connect to the service, home
page, national and local content, and web browsing using URL(s.)
Provides information on available services to new and existing customers
in order to sell additional services and attempt to upgrade existing
services.
  • Repairs or reports all system signal leakages found while performing
an installation and in order to reduce ingress and egress. Properly
operates and maintains installation tools and equipment.
  • Reports vehicle repairs or services when required and/or prescribed.
Reports any accidents, losses, injuries or property damage to supervisor
and customer when appropriate.
  • Ability to read general system layouts from blueprints, use basic
cable installation tools, hand tools, lift and carry loads of 70lbs or
more, access crawl spaces and attics, perform jobs from high places (on
ladders and/or poles approximately 18 to 20 feet above ground) and stand
50-70% of the time.
  • Knowledge of the National Electrical Code (NEC,) the National
Electrical Safety Code (NESC,) the Occupational Safety and Health Act
(OSHA,) Federal Communications Commission (FCC,) Environmental
Protection Agency (EPA,) Department of Transportation (DOT,) American
National Standards Institute (ANSI,) and various state and local codes
including G.O. 95 and G.O. 128, (when applicable.)
  • Knowledge of
policies and procedures for installation activities, cable system
operations, PC hardware, software installation, internet, navigation
through a file system via the DOS prompt or window interface and access
the control panel to configure components such as a printer, modem, and
monitor.
  • Performs work near power lines and electricity in inclement weather
along with moderate exposure to noise levels. Close vision, peripheral
vision and ability to adjust focus while manipulating connectors,
fasteners, wire; objects such as pens, keyboard and mouse, and uses
hand.
  • 10 hour days for 4 days a week also must be available to work
overtime including weekends, evenings and holidays.
  • Has knowledge of
how the cable and telecommunications media industry works and provides
and supports quality service to all internal and external customers.
-
Takes personal ownership to solve problems and seeks feedback to produce
higher customer satisfaction and gathers and analyzes the appropriate
information prior to making a decision while defining the root causes
and key elements of the issues.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
  • Demonstrates a basic understanding of the Company's products and
services and well versed in cable industry vocabulary, use of products
and researches current new product offerings, sales and marketing
campaigns in comparison to the competitor's products and services.
  • Builds and maintains long term partnerships.
  • Maintains a positive
approach when working with others both in and out of the department
including contractors; works well cross-functionally. Ability to read
situations, finds common ground, and reduces conflicts.
  • Communicates
and exchanges ideas/information within and outside department for better
results in a clear and concise manner.
  • Successfully complete all safety training requirements. Re-certify,
as necessary.

Required Skills:Requirements:
  • High School or Equivalent
-
  • Other Professional Certification
  • Generally requires 5-7 years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

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