Physician Workflow Coordinator-Float
Jefferson Radiology - Hartford, CT

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The Physician Workflow Coordinator (PWC) - Float will be responsible for managing physicians for Maximum Efficiency, Throughput and Quality (METQUAL) throughout the Hospitals and sites. The incumbent will be responsible for organizing and coordinating the workflow to maximize Radiologist productivity and efficiency; educates the staff on Jefferson workflow and processes and act as a liaison with the Hospital radiology administration and staff. The PWC-Float is often the only Jefferson Radiology employee in the hospital and, as such and along with the Radiologists, represents the practice at the hospital. The PWC – Float role is responsible for covering varying locations in the community and hospitals as well as varying shift responsibilities. They may have standing hours in one or more locations and a variable schedule otherwise.

Key Accountabilities:

Monitors the worklist for all hospitals and Jefferson Radiology sites to assign physician coverage to the lists based on volume and subspecialty needs. Coordinates physicians on site and on call to ensure that service excellence is achieved and patient care is uninterrupted.

Stays informed and anticipates STAT exams being performed in the Emergency Department (ED), Intensive Care (IC), Operating Room (OR) and other floors so that the Radiologist will have time to read STAT cases. Ensures that established turn around times are adhered to.

Coordinates physician coverage for emergent procedures during off hours and ensures that the on-call physician is called in to maintain service levels and fill hospital needs.

Coordinates and works with other PWC’s to assign subspecialty reads. Provides excellent hand-off communication at change of shift to ensure that cases which have not been read or need subspecialty review are read.

Monitors physician schedules proactively in At-Staff, Jefferson Radiology Information System (RIS) and other calendars. Communicates with Physician Scheduler and Radiologist to ensure the Radiologist is trained, credentialed and privileged to work on site. Communicates and clarifies scheduling policies.

Triages and coordinates phone calls for the Radiologists. Acts with sense of urgency to ensure efficiency and timeliness when responding to outside inquiries. Deals with incoming requests and issues in a way that avoids and minimizes interruptions to the Radiologists’ workflow. Answers any and all calls locally or externally for the radiologist and deems appropriate for interruptions. Minimizes interruptions for the Radiologist.

Reviews Radiologists’ daily work schedule at the beginning of the work day. Communicates and coordinates fluoroscopic exams, injection procedures, STATS and any meeting and conference calls so that it does not interfere with or disrupt the day. Anticipates any upcoming problems for the Radiologist. Communicates at all times with the Central Traffic Control (CTC) team.

Assists referring physicians with accessing the Radiologist for consultation on patient exams. Assists referring physicians with accessing reports and images within PACS. Coordinates such activities for remote locations in addition to the local hospital.

Stays informed and anticipates STAT exams being performed in the Emergency Department (ED), Intensive Care (IC), Operating Room (OR) and other floors so that the Radiologist will have time to read STAT cases. Ensures that established turnaround times are adhered to.

Places intra-Jefferson Radiology phone calls, as well as calls to referring physicians and staff as necessary.

Ensures that all information necessary for the radiologist to provide an interpretation of the current study is at hand. Solicits necessary additional clinical information if needed from clinical staff for exams.

Coordinates with and assists Hospital and site staff with requisition interpretation and clinical indications when asked. At all times projects a positive & courteous attitude to hospital staff, physicians and patient

Coordinates with and assists front desk personnel with requisition interpretation and clinical indications when asked. At all times projects a positive & courteous attitude to hospital staff, physicians and patients.

Stays informed on multiple software applications and provides basic technical assistance to the Radiologists as needed. Trouble-shoots application issues with Jefferson Radiology IT and Hospital IT support.

Acts as an ambassador of Jefferson Radiology to hospital staff, management, physicians and patients. Adheres to all applicable Hospital procedures and policies. Addresses any customer concerns that are presented in the Radiology department, and understands when to involve physician intervention.

Takes direction from the onsite Radiologist and hospital Director to ensure work objectives are met and first class service is provided. Collaborates with the Director of Clinical Support and Hospital Services to escalate concerns within the hospital identified by the hospital Chief and radiology administration.

Requirements
High School diploma or equivalent and 3-5 years of medical office experience, preferably in radiology, required. Prior hospital clinical experience such as a Radiologic Technologist or Medical Assistant and/or Bachelor’s degree preferred. Previous experience working directly with physician schedules or facilitating physician flow, preferred. Other combinations of education and experience will be considered. Must possess knowledge of medical terminology and radiology specialties. Must demonstrate ability to handle multiple demands in a calm and efficient manner and to communicate clearly and tactfully. Must possess a strong customer service orientation and a pleasant, professional manner. Must demonstrate excellent organization skills and attention to detail, as well as strong computer skills, including Excel.

Physical Requirements of the job: Sitting will be required 90% of the time.

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