Super Moderator- Spanish (contract) Zynga -
San Francisco, CA
Zyngaâs Super Moderators are the voice of the company or product externally and the voice of the customers internally. The value lies in the Super Moderator assisting the Community team in serving as a hub, and his/her ability to personally connect with the customers to humanize the company, increase user retention, build product loyalty, and provide feedback to many internal departments (development, PR, marketing, customer service, tech support, etc.) through Zyngaâs marketing and community channels.
We are committed to developing high quality casual and multi player games! Come join us ... we're having a ball!
Responsibilities:
Build the Community â nurturing the core users and newer users alike.
Gather/communicate information from players regarding bugs/glitches within the game.
Create reports that include information gleaned from player discussions. Some reports will be regular and some will be ad hoc.
Uphold the Terms of Service and Rules of Conduct.
Be an expert about social gaming and about your assigned game specifically
Required Skills:
High level of fluency in Spanish both verbal and written
Must be a team player Ability to juggle and multi task several priorities at once and answer to more than one client (the players, the game team)
Must be able to appropriately articulate and represent community sentiment through reports
Ability to gage importance of various community issues
Must have a service mentality
Ability to work for and with a wide variety of personalities
Need to be technically savvy and know your way around social media outlets
Previous online community participation required
Must be available to work a minimum of 40 hours per week
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VentureLoop - 13 months ago
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