CH Office Manager
Banfield Pet Hospital - Nashville, TN

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Job Number:


Office Manager - Charter Hospital


The primary purpose and function of the Office Manager is to maximize financial results of the hospital and the productivity of the Client Service Coordinator team, and ensure good communication with team members, clients, field leadership and Central Team Support.


Develop an efficient, productive Client Service Coordinator team that provides the highest quality care and service to the most Pets and clients, follows all protocols and practices, and focuses the team to achieve practice priorities.

Provide effective communication between team members, field leadership and Central Team Support.

Select, train and supervise the Client Service Coordinator team to ensure exceptional medical care, quality client service and maximum productivity and to enable team members to grow and develop professionally within the practice.

Responsible for enrollment and administration of Wellness Plans.

Responsible for growing the client base by implementing authorized new client programs.

Responsible for client retention and client satisfaction.

Provide coaching to the Client Service Coordinator team by being at the hospital at least two days per week for opening and three days per week for closing including weekends.

Provide additional hands on training and mentoring of the Client Service Coordinator team by working along side the team as a Client Service Coordinator 30 - 35 hours per week to ensure the cycle of service is working and the hospital is providing the most convenient access with "drop off" and "come-in-now" services available.

Work an additional 5 - 10 hours per week to perform administrative responsibilities promptly and accurately, for a total of 40 - 45 hours per week.

Effectively schedule Client Service Coordinators and Pet Counselors to meet client needs according to BanfieldĀ® guidelines.

Lead the Client Service Coordinator team through the Cycle of Service and communicate with the other team members to maintain the flow of patients.

Ensure that hospital reception remains in "plan-o-gram" configuration and meets hospital standards.

List all office and supplies and coordinate the ordering needs with the Director of PetNursing.

Create a positive professional relationship with PETsMART associates, adoption center agencies and customers.

Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

Perform other duties as assigned.


Ability to multi-task- Manages multiple administrative tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and medical terms. Fluent in Spanish in markets where local population is predominantly Spanish speaking.

Management ability - Effectively enforces policies. Achieves high productive output while maintaining high morale. Encourages efforts toward common goals. Understands and utilizes a coaching/counseling philosophy for performance management.

Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Client service skills - Consistently provides clients and Pets with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering good service, seeing Pet health improve and satisfying clients.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills - Comfortably and confidently uses a computer and specialized software to check clients in and out, update client and patient records, and conduct and balance daily transactions, among other things.

Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services and energetically promotes the benefits of Optimum Wellness Plans.

Education, experience and/or certification - High school diploma or equivalent required. Associate's or Bachelor's degree preferred. Two to three years of related experience preferred. Minimum of six months Banfield hospital experience preferred. Certification completion as outlined in the Banfield Paraprofessional Leadership Certification Program required within specified timeframe.

Banfield Pet HospitalĀ® is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.

Job Category


Hospital Paraprofessional Staff

Job Type





Full Time

Employee Status






Primary Location


United States-Tennessee-Nashville

Work Locations


Music City - 0650

719 Thompson Lane



Banfield Pet Hospital - 21 months ago - save job
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Partnership. Teamwork. Collaboration. Back in 1955, Banfield Pet Hospital was founded on a vision to make human-quality medicine available...