Responsible for the oversight and monitoring of assigned programs compliance systems, operating practices as related to state regulations, mandated guidelines, and company standards, licensing and accreditation management, data and trends analysis, contractual requirements and facility policies and procedures. Responsibilities include management of onsite quality assurance/compliance staff and development and promotion of quality improvement within assigned programs necessary to achieve optimal program outcomes.
• Ensures system fidelity as related to compliance management systems within all assigned programs
• Maintains at least weekly communication with all assigned quality assurance/compliance management staff to promote quality improvement and proactive compliance system fidelity. Within weekly communication, addresses all program based performance improvement plans, coverage planning, probationary review status follow up and identified needs assessed by the regional management team.
• Schedules and facilitates scoring activities for all assigned programs to ensure inter rater reliability and to ensure the provision of instructional learning opportunities to promote growth and development.
• Co-facilitates monthly individual leadership meetings for all assigned programs with regional management teams.
• Maintains effective communication with facility management, regional and corporate leadership regarding data and trends, procedural implementation and program outcomes for assigned programs.
• Works in concert with facility administrator and regional/corporate leadership to coordinate of all external audits/reviews, planning and needs for assigned programs.
• Conducts reviews of contracts, policies and procedures, licensing, accreditation as well as state regulations and mandated guidelines to ensure compliance and system fidelity within all assigned programs.
• Conducts regional verification reviews as determined by risk, need or assignment to evaluate system fidelity and to ensure compliance within assigned programs. Ensures reporting information is shared with assigned program and regional/corporate leadership teams.
• Works actively with Regional Director and assigned facility management teams to evaluate ongoing program needs and improvement initiatives.
• Completes required reporting.
• Attends ad participates in all required meetings.
• Participates in developing professional knowledge and skills.
• Maintains attendance and punctuality.
• Works as a team player both within the department and within the facilities, promoting both a highly productive and positive work environment.
• Supports the organization’s favorable public image.
• Performs all other duties as assigned by supervisor.
The Ideal Candidate:
Education, Licenses and Certifications Required
• Requires Bachelor’s degree in Human Services or related field.
Type and Length of Specific Experience Required
• Residential experience required and knowledge of Quality Assurance systems, regulatory requirements and mandated guidelines.
• Must possess effective communication skills, writing skills; legible handwriting, ability to maintain information as highly confidential; telephone etiquette and customer service skills by phone and face to face; managerial skills required; familiarity with medical and psychological terminology preferred; skills in dealing courteously with staff and public within the organization; basic knowledge of human behavior and principles of psychology useful; ability to motivate, challenge and inspire; ability to teach and protect systems; organizational skills, time management; ability to demonstrate respect, empathy and professionalism; understanding of level systems/behavior motivation programs, programming of residential settings and operational procedural requirements.
Must be at least 21 years of age.
Physical Requirements and Environment
• Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 50 pounds of force occasionally. Position is mainly sedentary work (office work), but may on occasion include physical force execution. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations.
• The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.
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