The Debt Management, Mortgage, and Fraud Operations (DMMFO) Vendor Relationship Manager is the Vendor Manager within DMMFO that will maintain responsibility for managing 5 Mortgage Servicers, 3 Student Loan Servicers and 2 Custodial Vendors. The position requires an individual who has the ability to work at the business unit level within DMMFO, and across the Risk and Incident Management Partner organizations. This position is a direct report to the SBO Vendor Manager
Individual will be expected to analyze problems, review and escalate in the resolution of vendor performance matters.
Ensure Vendor adherence to Service Level agreements and Statements of work.
Ensure that each vendor is meeting current company criteria according to the established group policies, procedures, guidelines and regulations.
Organize and participate in formal periodic performance reviews with each vendor . Including Monitoring vendor performance against key performance indicators.
Identify and implemt enhanchments and improvements to vendor relationships.
Qualitfied candidate must be self motivated
Demonstrated organization and prioritzations skills
Experience with Microsoft Office Suite (i.e Word, Excel, Outlook, Power Point)
The position will require domestic travel (25% )
Strong ability to multi task & Strong organizational skills
Strong ability to communicate effectively verbally and written with all levels of colleagues/management (internal & external)
Flexibility to work on multiple tasks and deadlines
Abilitiy to to operate with strong attention to detail
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
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