Help Desk Specialist (Job Number:302071)
SAIC is in search of a Help Desk Specialist in Montgomery, AL. This position will work as part of the Defense Enterprise Computing Center (DECC) Montgomery, Operations Support Team providing Service Desk support and will perform
Event, Incident and Problem Management activities for Air Force and DoD customers. The successful candidate's primary duties include proactively monitoring DECC Montgomery systems and services using government provided monitoring tools and resolving customer issues or escalating complex issues to second tier support under the direction and guidance of government leadership. Personnel are responsible for logging and tracking incidents and problem issues in the government provided ticketing system (Currently Remedy) throughout the incident and problem lifecycles and will
communicate with affected customers to keep them apprised of restoral status in accordance with approved processes and procedures. Personnel will strictly adhere to government policies and procedures for Change and Configuration
Management of government IT infrastructure components and IT Service assets. This opening is for a Mid Shift work schedule (2300-0700). The DECC Montgomery Operations Support Team is responsible for providing 24X7 Service Desk support and as such, personnel will be required to work some weekends and holidays
Bachelor's degree or 2 years working in a DOD Service Desk, Network Operations Center or Global/Theater NetOps Center environment, and an addition 5-7 years of specialized experience. Must have or be able to obtain IT-1 System Access (may start on program with interim IT-1 eligibility). Must be able to meet DODI 8570.1 certification requirements within 180 days of start on contract to include: CompTIA Security+ and OS/NE/CE certification such as MCP, CCNA, HP Admin UNIX/LINUX Systems Administration experience required.
SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. The company's approximately 41,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. Headquartered in McLean, Va., SAIC had annual revenues of $11.1 billion for its fiscal year ended January 31, 2011. For more information, visit www.saic.com. SAIC: From Science to Solutions®
Job Posting: Feb 21, 2012, 11:48:40 AM
Primary Location: United States-AL-MAFB GUN ANNX
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
SAIC, Inc. is a provider of scientific, engineering, systems integration and technical services and solutions to all branches of the United...