Receives transactions from users regarding customer service or support related needs. Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. Maintains proficiency in programs, products and/or platforms assigned. Maintains pertinent paperwork and records through data entry. Communicates with co-workers to research ... view or apply to job From SYKES - 49 days ago
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