Instant Return Representative- Full Time
Hertz 1,485 reviews - Las Vegas, NV

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Are you looking for a place to work that provides an established process in which you can learn with practice? Do you enjoy a group where people actually care about one another and leaders pay attention to your needs? Do you appreciate a nice, calm, and harmonic work atmosphere, while you pay close attention to procedures and quality?
If this is you, you can stop looking, we would like to invite you to join our family as an Instant Return Representative.

As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review the mileage and the fuel leave, answer questions and provide directions in a courteous and expeditious manner. Will work harmoniously with the team throughout the whole work process.
Protects company property through enforcement of company policies
Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary.
Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.
Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
Inspects vehicles for damage.
Inputs appropriate information into computer tools and systems.
Exhibits good team-oriented behavior.
Follows other car-return processes as directed.
Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.

Mandatory Requirements:
Educational Background:
High School, GED or equivalent preferred.

Skills:
Ability to read and understand driving directions and maps
Ability to engage in verbal interaction with customers
Proficiency in English

Additional Notes:
Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.
Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as required

Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:Equipment Operation:
Yes No
Sitting
Yes No
Computer Terminal
Yes No
Standing
Yes No
Telephone
Yes No
Walking
Yes No
Portable Computer
Yes No
Bending and twisting
Yes No
Calculator
Yes No
Climbing
Yes No
Copy Machine
Yes No
Driving
Yes No
Fax Machine
Yes No
Pushing and pulling
Yes No
Dictaphone
Yes No
Speaking
Yes No
Other – Please specify
Yes No
Hearing

Yes No
Writing

Yes No
Lifting

Yes No
Typing

Yes No
Filing

Yes No
Seeing

Yes No
Reading

Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EOE M/F/D/V

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About this company
1,485 reviews
Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...