On Duty Supervisor - Houston
American Medical Response - Houston, TX

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Job Title: Operations Supervisor (ODS) Date: March 2013

Department: Operations Status: Exempt

Reports to: Operations Manager Req #: 17645

Location: Houston, Texas

EMPLOYEES SUPERVISED: All ambulance field operations staff on duty in the coverage area.

JOB SUMMARY: Direct responsibility for day-to-day operations of all field staff assigned in Houston & surrounding counties. This includes facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, working in the field as needed, as well as other operational support functions as assigned by the Operations Manager.

  • Direct supervision, coordination, monitoring, communicating with and evaluation of all field employees assigned to jurisdiction
  • Liaison with patients, public safety agencies, training institutions, hospital personnel, and other customers.
  • Maintain daily shift logs of significant events and information that occurs during assigned shift. Facilitate pass down of this information to the next shift &/or receive it from the previous shift.
  • Prepare employee corrective action, recognition, evaluations and field crew contact reports.
  • Ensure 100% of operational response exceptions are brought to closure with appropriate action.
  • Provide staff counseling and guidance and information regarding AMR operations.
  • Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff. Reviews and acts upon, as necessary, all incidents, accident, deviation/exception, and other reports forwarded from the field or Communications/Dispatch Center. Checks reports for accuracy, completeness, and competence.
  • Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
  • Ensures proper performance of vehicles and equipment by arranging repairs and preventative maintenance (in the absence of designated maintenance personnel).
  • Implement and enforce company policies and standards.
  • Perform patient care at personal certification level.
  • Responds to ambulance calls as needed. Routinely responds to calls where unusual or extraordinary circumstances exist.
  • Serve on committees with other departments to set policies and generate ideas.
  • Prepare reports and manages projects as assigned by Operations Manager.
  • Attend scheduled meetings as required by superiors.
  • Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
  • Ensures that assigned personnel are fully informed of company policies, local procedures and other information pertinent to operations.
  • Makes work assignments with available personnel. Monitors and modifies current schedule by staffing to meet the needs of the company.
  • Works cooperatively with the Communications & Business Development to ensure that problem or complicated calls are handled properly.
  • Performs corollary duties, within reason, at the direction of superiors.

  • State license/certification as Paramedic. State certification must remain current.
  • Minimum of six (6) months field experience with AMR.
  • Must be available for recall 24 hours a day for emergency situations.
  • Must be flexible in work schedule to meet the demands of the company.
  • Must attend scheduled and called meetings.
  • College degree in related field preferred (Bachelor or Associate Degree), or three (3) year's experience as EMT-P or five (5) year’s experience as an EMT-Basic.
  • Valid state driver’s license.

  • Knowledge of clinical skills in prehospital advanced life support as an EMT or Paramedic depending on current state license/certification. State license/certification must remain active.
  • Ability to exercise discretionary authority (within given limits) with logic and consistency.
  • Ability to objectively and accurately evaluate performance of others assigned to their shift.
  • Knowledge of local, regional, and state laws, rules and regulations pertaining to EMS and ambulance operations.
  • Ability to delegate effectively.
  • Ability to communicate effectively.
  • Ability to administer discipline effectively to achieve a desired result.
  • Counseling skill...Helping employees recognize and understand company and personal needs, values, problems, alternatives, and goals.
  • Industry understanding...Knowing the key concepts and variables that define the ambulance industry (e.g., critical issues, economic vulnerabilities, measurements, information sources).
  • Relationship versatility...Adjusting behavior to establish relationships across a broad range of people and groups.
  • Records and data management skill...Writing good reports and records data in an efficient and easily retrievable form.
  • Able to serve as an effective role model for subordinates.
  • Negotiation skill...Securing win-win agreements while successfully representing a special interest in a decision situation.
  • Knowledge of vehicle and equipment maintenance.
  • Ability to gain respect from others rather than demanding it.
  • Ability to adapt to different styles, ideas and changes.
  • Ability to minimize stress on their shift by identifying problems before they occur and effectively dealing with stressful situations that do occur.

  • The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Capable of driving a vehicle.
  • The employee frequently is required to stand and walk.
  • The employee is occasionally required to sit; climb or balance; stoop, kneel, or crouch.
  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to meet physical requirements of EMT & Paramedic

  • Employee is required to handle emergency situations. Employee must be prepared to direct emergency situations that arise without warning.
  • Occasional overnight travel required.
  • Other duties as assigned.

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