Windows Server System Administrator
USA-NE: NEBRASKA-OFFUTT AFB
Remote Work Authorized
Essential Job Functions
Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Manage customer services requests to facilitate timely and efficient desktop service. Provide problem resolution for all desktop related software, hardware, and components of the LAN. Monitor Windows servers within the domain and escalate to appropriate personnel. Creates and maintains user/group accounts, modifies user, group, printer and file rights. Assign users to print queues, and troubleshoot printing issues, maintains user profiles, concurrent logins, home directory space, and file system permissions.
Distribute software to remote PCs via Altiris or by desktop visit to hand load.
Participate in direct face-to-face coordination with the customer. Document all work in the Remedy system, and coordinate repair times with the customers.
Work Shift schedules to include some Holidays, supporting a 24x7 environment.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, or related field preferred
Four or more years of experience with computer systems or networking
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Good organization skills to balance and prioritize work, and multitask
Good analytical and problem solving skills to troubleshoot systems problems
Good communication skills to communicate with support personnel, customers, and managers
Ability to work independently and as part of a team
TS clearance, eligible for special accesses
CSC is an Equal Opportunity Employer M/F/D/V
CSC - 4 years ago
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