Lead Desktop Support Technician
Bridgepoint Education - Denver, CO

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Bridgepoint Education was founded on the principle that education improves lives. Bridgepoint Education employees witness such change every day. Accelerated careers, increased earning power and improved quality of life keep Bridgepoint Education employees motivated to make a difference with each and every student. Bridgepoint Education is doing well by doing good, and we value the opportunity we've been given.

Bridgepoint Education’s vision is to provide high-quality, accessible and affordable degree programs that meet the diverse educational needs of individuals pursuing informed personal goals and success in their professions and communities.

Position Summary:
The IT Support Technician III (Lead) is responsible for testing, configuring, troubleshooting, and repairing of all computers and related peripherals. She/he is responsible for collecting and reporting team metrics to the IT Manager and assisting in the improvement and maintenance of superior team customer service and performance. The Lead Technician supervises daily team performance and provides team direction in IT Manager’s absence. This position is located in Denver, CO, reporting to the IT Manager for Desktop Services.

Essential Job Duties:
  • Install, configure, maintain and repair all computer hardware and related peripherals.
  • Maintain audio/visual equipment and support conference room operation.
  • Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software.
  • Coordinate new installation and upgrade projects across functional areas.
Additional Job Duties (include but are not limited to):
  • Provides Desktop Support team leadership in the absence of the IT Manager.
  • Under general direction, acts as a project leader on most projects, and on the most complex information technology system problems; and works independently as a high-level technical specialist
  • Designs and implements procedures for gathering and maintaining hardware and software inventory data.
  • Perform software audits to assure compliance with Bridgepoint Education policy and Federal Copyright Law.
  • Assist the IT Manager in the development and implementation of desktop standards, security processes and procedures as well as ensuring that developed and published policies and procedures are followed.
  • Research, evaluate, and test new computer products and services.
  • Guides, trains, and evaluates IT Support Services staff in technical and customer service activities.
Requirements:
  • Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance.
  • Thorough working knowledge of computer hardware, software and associated operating systems is required.
  • Ability to think critically and provide constructive feedback. Excellent organizational and communication skills.
  • Significant experience with computer based and networked hardware and software systems.
  • Experience with computer hardware troubleshooting, excellent analytical problem solving; understand and follow technical directions.
Qualifications:
  • Prior experience supporting a diverse computer environment.
  • Thorough working knowledge of computer hardware, software and associated operating systems is required.
  • Knowledgeable in LAN operations.
  • Prior responsibility for projects from implementation to maintenance.
  • Significant experience with computer based and networked hardware and software systems.
  • Ability to prioritize time-critical activities in a fast-paced environment.
  • Strong, positive customer service experience.
  • Experience with computer hardware troubleshooting, server configurations, active directory, DHCP, DNS/WINS..
Education:
Bachelor’s degree with emphasis in information systems, computer science or related field and 3 years experience; or Associates Degree or Technical Certification and 5 years experience; or 10 years experience only.

Physical Requirements:
The IT Support Technician II is required to perform physical activities on a daily basis as part of the baseline position description. Physical demands on the technician include, but not limited to, lifting various units weighing up to 40 pounds, sitting or standing for long periods, kneeling, and using manual tools.

Company Information:
Bridgepoint has built its corporate culture around its core values; ethics, integrity, service and accountability. Ethics is a central part of employee training and is reinforced on a daily basis. Integrity in the way we treat both internal and external constituents is paramount to Bridgepoint Education's success. Service at the highest level is expected and recognized. Last, accountability toward one's co-workers, students and role within the organization has allowed Bridgepoint Education to cultivate a high-quality management team.

By providing both online and campus-based programs at Ashford University and University of the Rockies, Bridgepoint Education offers access to both traditional and adult learners seeking high quality, convenient higher education degree programs.

We offer our team competitive benefits (M/V/D/401k/ESPP) and salaries, a safe work environment, innovative training, accelerated career advancement, the ability to take classes and programs gratis, and a collegiate and collaborative environment to work and grow in. Bridgepoint Education understands that our success depending on the development of strong leadership within the organization.

To be considered an applicant, all interested and qualified parties MUST apply through the Bridgepoint Education online employment application system.

For additional information about our organization, please visit www.bridgepointeducation.com.

Bridgepoint Education is an Affirmative Action employer that provides Equal Employment Opportunity to all employees and applicants, without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws.

Bridgepoint Education - 3 years ago - save job - block
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Bridgepoint thrives on an ethos of invention. We are innovators and educators who make learning more accessible, valuable, and meaningful...