Senior Database Administrator
ServiceNow - Kirkland, WA

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Cloud Infrastructure | Kirkland, WA

ServiceNow is the industry-leading Enterprise IT Cloud Company. Our cloud allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution. We're a fast-growing company and offer huge potential for the talented individuals who join our team.

Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.

We are building the cloud service that hundreds of companies such as CERN, Enterprise Rent-A-Car, Equinix, Harrods, Juniper Networks, Kimberly-Clark, REI, Sephora and Staples depend on everyday to accelerate their company forward.

We employ the brightest and most forward-thinking performance engineers on the planet. We have offices in Kirkland, San Diego, San Francisco and Santa Clara and work as a distributed team.

Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!


As a Senior Database Administrator you will be responsible for designing, building and managing the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of building a SaaS platform that will scale to millions of users!

This team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. The candidate, while working closely with engineers and developers across the company, will be responsible for:

Design and administer the database systems for ServiceNow’s SaaS platform.

Support production environments and take part in escalations.

Tune, optimize, and manage large, active, database instances.

Architect solutions for replication, sharding and performance optimization.

Performing database analysis, capacity sizing and optimization.

Researching and implementing new tools and technologies.

This is a great opportunity for the right candidate to help us lead the industry in designing and implementing our next generation cloud infrastructure.

Desired Skills

The candidate should have a strong background in database administration and management. Experience in systems design and architecture is a plus, as is general case systems administration or software development experience. Other Requirements:

6+ years experience hands on with relational databases – Oracle is a must; MySQL is highly desirable.

Strong experience with database performance analysis, capacity sizing, optimization and tuning.

Experience with scaling database architecture to support customer growth.

Experience with architecting backup, replication, and sharding solutions for large, active, database systems.

Experience interacting with third party vendors (Oracle) to drive vendor escalations to conclusion a plus.

Proficiency in command line troubleshooting.

Ability to troubleshoot and debug critical customer issues.

Ability to work under pressure dealing with critical customer escalations.

Candidate must have good communication skills and work well in a collaborative team environment. A CS/EE degree is highly desirable.

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work with some of the most innovative and advanced technologies in the business. The Cloud Infrastructure team is a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits and a professional, open yet relaxed work atmosphere.

About this company
16 reviews is the leading provider of On Demand IT service management solutions. Supporting more than one million users worldwide, we...