Clerical Support Representative
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Prepare and process written correspondences including but not limited to letters, memos, and daily reports.
Answer incoming calls from Clients, Agencies, and Client's customers in a professional, polite, and courteous manner.
Process all incoming correspondence according to client guidelines and pertinent legislation.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Communicate with clients to verify debtor account information.
Communicate with debtors, sending correspondence in response to various requests.
Prepare reports using Microsoft programs to log daily activity.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Perform data entry on Excel spreadsheets.
Update information in various record keeping systems.
Collect all outgoing mail from different designated drop off locations in different departments, meter, and pack for postal pickup.
Log, receive, and sign for deliveries of incoming packages via Airborne, Federal Express (Fed Ex), and United Parcels Service (UPS), etc.
Distribute all received packages and correspondences daily.
Maintain and perform facsimile and copying needs of department(s).
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with NCO policies and procedures.
Participate in projects, duties, and other administrative tasks assigned by management.
Follow up in a timely manner to ensure customer satisfaction.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
High School Diploma or General Education Development (GED) certificateor equivalent relevant work experience desired.
Previous clerical experience preferred.
Proficient personal computer skills including Microsoft Office, Adobe helpful.
Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
9180 West Barnes Drive
Jaguar Place at Blackeagle Center
High School Diploma/GED/CXC (±11 years)
NCO Group - 2 years ago
NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a...