Transports the baggage of arriving and departing guests from the Bell Desk to their room or vehicle. Assists departing guests with their luggage and other departure details.
Reports to the Lead Concierge or the Bell Captain.
Major Duties and Responsibilities
Assist physically challenged travelers and other guests with special needs.
Greet incoming guests and escort them to their rooms.
Receive and mark baggage by completing and attaching claim checks.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, banquet storage room by hand or using baggage carts.
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Compute and complete charge slips for services rendered and maintain records.
Deliver messages and room service orders, and run errands for guests.
Explain the operation of room features such as locks, ventilation systems, and televisions.
Other duties as assigned.
Knowledge, Skills and Abilities
Excellent customer service skills
Excellent verbal and written communication skills.
Knowledge of Casino Hotel Resort services.
Knowledge of local area.
Must be able to converse in English.
Minimum Qualifications, Education and Experience
High School education or GED certification preferred.
One (1) year experience preferred, but not required.
Must be 18 years old
Must be able to successfully pass a Background Investigation.
Sandia Resort And Casino - 20 months ago