Process Improvement Leader
Equifax - Atlanta, GA

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Partner / consult with company leaders to identify opportunities for revenue improvement. Leadership and business relationship management skills will be used in conjunction with Lean Process / Six Sigma skills to drive solutions to company initiatives, resulting in an improvement in the process and a positive financial impact to Equifax.

At Equifax, LEAN has proven to be a powerful and systematic approach to enabling operational excellence and business process innovation in every part of the organization. As we focus on delivering profitable growth despite a challenging economic environment, we are leveraging LEAN and similar problem-solving methods to unlock sources of business value throughout the value chain. Our capabilities in LEAN concepts and methodologies are being refined and deployed by a global team of change agents, which serve as thought-partners and problem-solving guides to leaders across the organization. We are seeking high-energy, action-oriented, senior-level process improvement practitioners to join the Equifax team to further drive and deepen our deployment of LEAN concepts across the enterprise.

The Process Improvement Leader is responsible for the ongoing execution and management of process and business excellence initiatives utilizing Lean, Work-Out, Six Sigma, and/or similar process improvement methodologies. Working closely with key subject matter experts and decision-makers, the incumbent will manage cross-functional project teams to evaluate business opportunities and determine the key initiatives that will provide greater productivity and enable increased growth. Furthermore, the Process Improvement Leader will personally facilitate problem-solving events (e.g., kaizen, workout) and the related follow-up activities required to deliver increased revenue generation, efficiency, quality, optimized cycle times, and/or improved customer satisfaction. Reporting formally to the Global Process Improvement COE, the incumbent will be a core member of a global team of practitioners armed with the mandate of driving measurable financial performance outcomes and culture change across Equifax.

The successful candidate must be able to quickly understand the business, along with its key operational drivers, in order to identify opportunities for improvement and recommend improved, strategic, measurable and sustainable solutions to those opportunities. Further, the candidate must have an action-oriented and collaborative mindset, with a demonstrated track record of forming productive, trust-based relationships with colleagues at all levels. As a key source of external, high-end talent, we expect that individuals holding roles in process improvement will migrate into positions of growing authority and scope after building a track record of results, a reputation of competence, and broad knowledge base related to the Equifax business model over a 2-3 year time span.


Lean/Process Improvement Deployment

o Lead efforts focused on identifying, scoping, and prioritizing continuous improvement projects that align with the unit's strategic plans.

o Act as change agent to foster a customer-centric, quality-oriented culture via LEAN concepts, while driving measurable business improvements.

Project Execution/Reporting

o Lead strategic, cross functional, process improvement projects targeted toward increasing revenue, optimizing cycle time, reducing defect rates, and/or improving customer satisfaction.

o Recommend improved, strategic, measurable and sustainable solutions as well as identify further opportunities for improvement.

o Apply project management techniques to ensure on-time, high-quality deliverables.

o Utilize appropriate mechanisms to manage and track initiatives, ensuring benefits are realized.

o Continued follow-up with project teams to ensure improvement activities are on track, providing coaching and direction to ensure goals are achieved.

o Provide ongoing status updates and financial result reporting as required by ongoing management cadence and meeting schedules.

Coaching and Mentoring

o Act as a mentor, coach, and technical leader in the deployment of Process Excellence using Lean Sigma and similar methodologies.

o Provide expertise and share best practices regarding Lean Sigma tools & methodologies, project management and team leadership.

o Support ongoing LEAN certification efforts, acting as a mentor/coach to candidates during their certification process


A bachelor's degree, ideally in an analytical discipline (e.g., engineering, business, applied mathematics, statistics). An advanced degree is preferred

LEAN/Six Sigma Black Belt certification, or equivalent work experience in deploying collaborative problem-solving techniques in an impactful way; Lean Sigma MBB certification a plus.

Well-developed project leadership and portfolio management capabilities, with demonstrated success leading multiple cross-functional, cross-business, and cross-cultural projects simultaneously.

Proven track record of financial savings resulting from the application of LEAN/Six Sigma methodologies and effective change management in services environments.

Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis.

Strong interpersonal and relationship-building skills; demonstrated executive presence. Track-record of working "with" and "through" colleagues at all levels.

Ability to negotiate and influence key personnel across multiple business units and geographies, while influencing positive change through awareness, understanding, acceptance and engagement.

Experience deploying LEAN and/or Six Sigma (DMAIC, DFSS) process improvement methodologies via tangible work experience

Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and associated solution implementation.

Ability to operate independently; a self-starter who can define and manage their specific day-to-day work efforts

Works effectively with diverse, cross-functional and multicultural teams

Strong facilitation, oral communication, and written communication skills.

Strong business acumen.

PC proficiency in Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)

Company Information

Equifax empowers businesses and consumers with information they can trust. A global leader in information solutions, we leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers. With a strong heritage of innovation and leadership, Equifax continuously delivers new innovative solutions with the highest integrity and reliability. Businesses - large and small - rely on us for consumer and business credit intelligence, portfolio management, fraud detection, decisioning technology, marketing tools, and much more. We empower individual consumers to understand their personal credit information, protect their identity, and maximize their financial well-being. Headquartered in Atlanta, Georgia, Equifax Inc. operates in the U.S. and 16 other countries throughout North America, Latin America and Europe. Equifax is a member of Standard; Poor;s (S;P) 500; Index. Our common stock is traded on the New York Stock Exchange under the symbol EFX. The foundation of Equifax is our talented, dedicated employees. Our mission is to deliver world- class information solutions to businesses and consumers. We accomplish our goals by drawing upon the experience, energy and teamwork of our employees in a growing, dynamic, and fun place to work. As a global company Equifax offers a competitive benefits package specific to each geographic location. We provide our employees and their families with programs that will enhance their well-being and security. Equifax is an equal opportunity employer and we positively value diversity within our organization. Equifax is an equal opportunity employer and a drug-free work place. For more information about our company, please visit: href='http://www.' >







Years of Experience


5-7 years

Primary Location


United States-Georgia-Atlanta



Global Operations

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Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers...