Airport Operations Crew - Denver, CO -- (DEN) - PT
JetBlue Airways - Denver, CO

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Position Summary:

The Airport Operations Crew checks-in and verifies Customers' personal

identification; tags, lifts, and handles Customer luggage; books, sells,

and verifies flight reservations; meets and assists with flight

arrivals and departures; helps prepare aircraft cabin for departure;

coordinates Customer boarding and deplaning; assists Customers with

special needs; and complies with any ad-hoc requests as needed.

Individuals must be comfortable serving Customers, speaking on a public

address system and using computers.

Essential Functions:

* Conduct check-in process for Customers via computer

* Verify Customers' personal identification

* Tag, lift (up to seventy (70) pounds), and handle Customer luggage

* Announce flight arrivals, departures, and pre-boarding information via

the public address system

* Coordinate various duties with coworkers and other departments to

ensure proper handling of Customers

* Help prepare aircraft cabin for Customer boarding and departure, which

can include light cleaning of seats, seat-pockets, and floor

* Assist Customers with special needs, e.g. Customers who need

assistance in boarding

* Comply with ad hoc assignments as requested by the Supervisor or

General Manager


Supervision Received:

* Receives clear, detailed, and specific instructions and consults with

Crewleader on all matters outside the scope of daily


Supervisory Duties:

* No supervisory responsibility


Minimum Qualifications:

* High School Diploma or General Education Development (GED) Diploma

* One (1) year customer service or sales experience

* Previous airline experience preferred

* Depending upon location, may need to possess and maintain a valid

Driver License and a driving record that meets JetBlue Airways'

insurance standards

* Must be able to acquire and maintain a valid Security Identification

Display Area (SIDA) Badge

* Depending on location, may need to acquire and maintain a United

States Customs Clearance

* Pass a ten (10) year background check and pre-employment drug test

* Legally eligible to work in the country in which the position is


* Complete fluency in written and spoken English

* Bilingual skills preferred

* Must be able to give and receive verbal communication.

* Must be able to use handheld radios and microphones to communicate

with operations and make all terminal announcements

* Able to lift, push and pull objects up to seventy (70) pounds

occasionally and (50) pounds frequently

* Must pass a Physical Abilities Test (PAT)

* Able to work with various forms of payment (cash, credit cards,

traveler's checks, etc.)

* Able to travel and/or work variable hours

* Able to work flexible shifts, including holidays and weekends

* At least eighteen (18) years old

* Regular attendance and punctuality

* Organizational fit for the JetBlue culture, that is, exhibit the

JetBlue values of Safety, Caring, Integrity, Fun and Passion

* Well groomed and able to maintain a professional appearance

* When working or traveling on JetBlue flights, and if time permits, all

capable Crewmembers are asked to assist with light cleaning of the


Knowledge, Skills, and Abilities:

* Computer literate

* Able to follow safety guidelines

* Able to perform under pressure and within fixed time constraints

Working Conditions:


* Computer and other office equipment

* Public Address System

* Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)

* Handheld radios

* Free-standing computer kiosks used to identify and process Customer


* Light Emitting Diode (LED) screens and signs

Work Environment:

* Airport environment

* Subject to weather and elevated noise levels within airport

* Ability to work weekends or irregular shifts

* Able to make occasional trips to other locations for training or

temporary assignment

Physical Effort:

* Moderate physical activity required by handling objects up to seventy

(70) pounds occasionally and/or up to fifty (50) pounds frequently.


Disclaimer: The above statements are intended to describe the general

nature and level of work being performed by the Crewmember(s) assigned

to this position. They are not intended to be an exhaustive list of all

responsibilities, duties, and skills required of individuals in this

position. Position Expectations may be subject to change as the needs of

the organization changes.


JetBlue Airways - 21 months ago - save job
About this company
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JetBlue Airways Corporation (JetBlue) is a passenger airline that provides customer service primarily on point-to-point routes. During the...