The Technical Account Manager serves as the primary business contact for SendGrid’s major accounts; understanding their business, acting as an internal advocate and proactively monitoring customer activity. The TAM will develop new and repeat business with existing customers. The ideal candidate will have great project management skills, excellent technical credentials, and most importantly, a friendly, consultative approach to addressing customer needs. Because SendGrid is small, nimble and fast-growing, the TAM will occasionally wear multiple hats, sometimes helping insides sales with tracking and closing new business and also acting as a Sales Engineer for more complicated sales.
What you’ll do
Primary point of contact and relationship owner for major customers including in-depth understanding of their business models and business objectives and the critical path that email/SendGrid plays in those objectives.
Develop, retain and grow revenues/profits with assigned clients.
Maintain strategy for each major account and lead pricing strategy.
Ensure clients pay in accordance with contract terms & on time – intervene if required.
Responsible for client communications and conflict resolution for major customers.
Review major deliverables to ensure quality standards and client expectations are met.
Ensure that client issues are dealt with in an efficient manner.
Communicate the client's goals and represent the client's interests to the SendGrid team.
Provide regular two-way communication between the client and team to establish strong team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Reports to the Manager, Client Services providing regular input on all account activity.
About You
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 3+ years of technical account / client management experience, preferably working with email-related products. Familiarity with SMTP, DNS and API’s is a major plus.
Background in Technical Support or Development is preferred
Extremely detail oriented
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
4 year degree
SendGrid - 10 months ago
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