Sacred Heart Healthcare System
This is a unique time to join Sacred Heart Healthcare System in a role that has potential to grow over the years. SHHS is celebrating 100 years of service to the community and looking to expand our footprint in the Lehigh Valley while implementing Planetree philosophies in the coming year. It is expected the Vice President, Clinical Support Services will contribute to improving throughput, using metrics, and data results to monitor results, while championing improving customer service.
- Day Shift/Flex
- Master's Degree
- 2 - 3 years relevant experience
Reporting to the CEO of SHHS, the Vice President, Clinical Support Services will provide strategic direction, senior level leadership, planning, and general management for clinical ancillary services within Sacred Heart Healthcare System. Areas include Laboratory, Radiology, Respiratory, Sleep Laboratory, Pharmacy Services, Wound Care, Facilities, Dietary, and Security.
The Vice President, Clinical Support services will actively participate as a member of the Senior Leadership Team in the development of strategies that align with SHHS’s mission, and values. The Vice President, Clinical Support Services will be expected to identify and pursue opportunities to grow SHHS’s services in the region.
Department Leadership: Develops awareness of the Sacred Heart Healthcare System’s mission into the culture of the organization. Services as a role model by demonstrating behavior that mirrors the organization’s values. Represents Sacred Heart Healthcare System in a positive manner while in the community. Establishes outstanding quality of care, continuous improvement in patient care and employee satisfaction, and effective operations of all responsible areas. Maintains business practices that are complaint with laws and regulations, while promptly reporting topics/activities believed to compromise law, regulations or the Ethical and Religious Directives of SHHS. Participates in SHHS’s education, communication, fund raising, and community activities.
Employee Improvement: Recruits and motivates a top rated team who strives for service-excellence mentality. Drives accountability for operational success down into the organization levels through process thinking and evaluation. Develops an environment where employees feel heard, empowered and committed to the success of the organization.
Quality/Clinical Operations: Champions Sacred Heart’s program for performance excellence. Participates in a leadership role in Sacred Heart’s improvement processes. For each area of responsibility, designs indicators of performance that align with the organization goals and targets to achieve excellence.
Patient/Physician Satisfaction: Embraces the expectations of patients, family members, physicians, and staff. Develops plans and follows up to ensure expectations are met and exceeded. Develops and maintains positive relationships with Medical Staff to obtain feedback from key members to identify potential issues.
Financial Management: Prepares operational and capital budgets for assigned areas of responsibility that align organizational goals and increase value to Sacred Heart customers. Takes corrective actions when substandard financial performance occurs. Regularly evaluates and implements plans for improved efficiency.
Senior Leadership Team: As a member of the Senior Leader Team of Sacred Heart Healthcare System, participates in strategic planning, and decision-making. Serves as a resource on new strategies and ideas while providing insight related to different approaches or alternatives of operational actions.
Bachelors Degree in Business Administration or Health care management required. Advanced degree in a related field is strongly preferred.
Qualification and Skills:
Experience in Hospital Management, ideally in a faith-based, community hospital, with a proven track record of increasing responsibilities and performance excellence.
Strong ability to work collaboratively and effectively with medical staff, clinicians and leadership.
Experience in budget development and management.
Ability to communicate with effectiveness, to build and maintain a level of trust, which results in superior interpersonal relationships with all levels of the organization
Proficient in team building, conflict resolution, problem solving, and group development
Role model outstanding customer service
Recognize the need for change: comfortable leading change to innovate, adapt to and cause others to adapt to values, strategies, goals and plans related to change in business operations.
Demonstrates personal traits of good judgment, maturity, collaboration, professionalism, trustworthiness, common sense, and places a high value on treating others with dignity and respect.
A team oriented employee, who is strategic, creative and initiative, however is open to other’s input. Confident, flexible and patient; identifies a servant leader philosophy.
Demonstrates an ability to plan, execute and evaluate change. Knows when and how to respectfully push the organization in a thoughtful manner without alienating people.
Ability to make decisions based on facts and sound judgment.
Approachable leader who takes pride in the mentoring and development of staff. A team player who lives the mission, vision and values of the organization. SC*