Responsible for reception-oriented duties, and providing guest with the highest quality of customer service.
Essential Job Functions
Primarily responsible for greeting guests and attending to their needs.
Checking guests in and arranging guest appointments.
Checking guests out and taking payment for services.
Assisting guests with retail and taking payment for retail products sold.
Assists the Salon Manager with maintaining quarterly inventory of salon retail products.
Answers phones and assists guests with questions.
Updates technicians on schedule changes.
Demonstrates respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
Wears proper uniform and is neat and well groomed (in accordance with the Appearance Guidelines policy).
Attends departmental meetings as scheduled.
Maintains upkeep of all retail areas and equipment.
Adheres to Canyon Ranch standards for guest service.
Adheres to Canyon Ranch cash handling policies and procedures.
Refers guest problems or complaints to supervisor according to Canyon Ranch guest problem resolution policy.
Assists as needed with all computer data entries.
Interacts cooperatively and with consideration toward guests and coworkers.
Exercises dependability and willingness to work a flexible schedule.
Submits Engineering/Housekeeping requests for retail and front desk areas to Salon Manager.
Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
Performs other job-related duties as directed.
Education, Experience and Skill Requirements
Must have knowledge of RIO system.
Must have retail knowledge.
Must be flexible, with the ability to work some evenings, weekends, and holidays.
Must be able to interact positively with a variety of people.
Provides exceptional service to all clients.
Must possess a Clark County Health Card and TAM (Alcohol Awareness Card).