General Manager
Pillar Hotels & Resorts - Boston, MA

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Pillar Hotels & Resorts General Manager


Manages the hotel’s overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Primary Responsibilities:

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions.
Orders supplies and equipment as needed and in accordance to company procedures.
Ensures staff received proper training for each position, including safety training and standard operating procedures.
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Ensures bank deposits are made daily, including weekends and holidays.
Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
Allocates funds, authorizes expenditures and assists Area Director in budget planning
Produces monthly financial reports and knows at all times where the hotel stands against budget.
Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Available 24/7 with reliable transportation.

Note: Other duties as assigned by supervisor or management


Internal: All hotel departments and employees: For leadership and communication

External: Account Executives: To promote business


Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise.

Skills and Qualities:
Strong leadership skills.
Strong oral and written communication skills.
Attention to detail.
Planning and organizational ability.
Customer skills.
Computer skills.
Accounting knowledge.

Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to be on call when away from work.

Organizational Structure:

Works closely with: Assistant General Manager, Director of Operations, Area Director

Subordinates: Front office Supervisor, Assistant General Manager, Director of Operations, Director of Sales, Engineer Supervisor

Job title also known as: Hotel Manager