The goal of the position is to function in a project management role and assist in administrative responsibilities, budgeting, procurement, and policy development. This individual will utilize project management methodologies, techniques and tools during the course of leading small to midsize projects. They will study system needs, investigate solutions and present recommendations to management. They will oversee the daily and long-term management of software and technology-related hardware within the organization. This includes planning, procuring, monitoring and recording software and/or hardware licenses to ensure compliance with vendor contracts. This individual will assist in validate requirements and forming procurement strategies for technology.
Must live within reasonable commuting distance to hospital and be accessible 24 x 7 as required. Alternative staffing may be required during system implementations or problem determinations/resolutions. Subject to emergency call-in either on a voluntary or an assigned basis.
Following PMO standards, manage information technology projects from initial analysis and design through to implementation and user acceptance.
Meet with hospital departments to determine project needs, perform assessments, identify workflows, and document requirements.
Develop documentation, training material, FAQ’s and other items to facilitate IT implementations.
Provide formal and informal user training to customers on software, hardware and IT activities.
Develop and maintain IT policies and procedures.
Perform departmental rounding with key stakeholders of technology to provide customer service. Responsible for providing resolution of issues identified during rounding sessions.
Research and recommend software and hardware products in support of IT efforts.
Demonstrate understanding of a Change Request vs a Help Desk Request
Demonstrates and exercises independent decision making abilities in investigating and resolving complex problems, using creative methods as needed to accomplish goals.
10. Monitors projects including scheduling and leading project status meetings, reporting project status to management; identifies and resolves project issues and milestones; updates project schedules to reflect current project status; reviews and ensures the quality of project deliverables; and reviews and approves vendor/project invoices.
11. Ongoing monitoring and reporting including schedule, issue/risk, changes in scope and budget, and project dependency tracking.
12. Provides consistent standards and methods across IT projects.
13. Provides robust reporting to sponsors and management on projects.
14. Provide a control mechanism to ensure early warning for project delays and issues.
15. Act as a liaison between Information Technology system vendors and internal departments.
16. Assist in the preparation of RFP’s to be used in the vendor selection process.
17. Use proven troubleshooting methods and tools to resolve system issues. Includes meeting with customers, working with other IT staff and vendor personnel (as needed) to provide resolution to the customers.
18. Build strong relationships with key department leaders and staff. Assist in the development of service level agreements with user areas. Offer solutions on how to improve workflow.
19. Demonstrate the ability to quickly learn and master new technologies.
20. Responsible for keeping management and team aware of changes, critical issues and updates .
21. Responsible to follow all inventory policy and procedures.
22. Responsible to document all tasks thoroughly in all required tools to best support team success in documentation, volume reporting, ticket follow up for customer satisfaction and to enable growth of team’s “knowledge base” database.
23. Must follow Organizational/Enterprise Change Management policy in all appropriate situations.
24. Demonstrate familiarity with a variety of DM concepts, practices, and procedures.
25. Participates in continuous quality improvement activities and teams.
26. Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.
27. Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.
Minimum Education, Experience and Licensure Required:
- Bachelor’s Degree in computer science, business administration, finance, or a related field is required.
- At least 5 years experience in a business or healthcare role
- Customer service experience is required.
- Must be fluent in general IT technologies, with proficiency in all Microsoft desktop applications.
- Must have a working knowledge of project management methodologies.
Skills, Knowledge and Abilities:
- Skill and ability to communicate verbally, including public-speaking.
- Skill and ability to make decisions and solve problems by identifying creative options and/or solutions
- Skill and ability to effectively manage multiple tasks and priorities within a fast-paced environment
- Skill and ability to plan and organize and manage multiple projects
- Skill and ability to anticipate, manage, and adapt to change
- Skill and ability to operate independently and collaboratively as part of a team
- Knowledge and skill to gather and summarize data from multiple sources and analyze using common statistical functions
- Skill and ability to manage internal and external relationships
- Skill and ability to lead and take initiative
- Performs skills and competencies as defined in orientation checklist and annual departmental competency checklist if applicable.
- Demonstrates and maintains competencies specific to patient population served.
IT Business Manager
Supervision is situational.
ACCESS TO PATIENT DATA REQUIREMENTS:
This position requires the following access to Patient Data:
Patient Data Classification
Unauthorized disclosure may cause some harm to DRHS, its employees or patients.
Non-medical patient data beyond name, condition and room number, which may include internal directories, organizational memos, routine correspondence
Unauthorized disclosure could adversely impact DRHS, its employees or patients.
Patient medical records, appointment, treatment, and financial data, purchasing information, vendor contracts, and internal audit reports containing patient information
Unauthorized disclosure likely to result in significant adverse impact, embarrassment or penalties to DRHS, its employees or patients.
Legally protected and sensitive medical data - HIV, mental health/substance abuse treatment, sexually transmitted diseases, abortion, physical or sexual abuse.
Type 1: For non-clinical positions which must have access to Protected Health Information (PHI)
This position requires access to Protected Health Information (PHI). The information accessed is limited to the minimum necessary PHI required to perform the employee’s job (i.e. for claim processing, patient admissions, etc.) PHI is accessed through various computer applications, direct contact with the patient or family members and/or contact with hospital departments such as Health Information Services, Case Management, and/or hospital departments with whom interaction is necessary.
Type 2: For positions which do not have access to PHI
This position does not require access to Protected Health Information. Employees may in the course of their employment receive PHI from patients or families who self-disclose information.
The employee complies with HIPAA requirements by protecting the confidentiality of Protected Health Information, accessing only that information that is required to perform his/her job, and by discussing PHI only with others within DRHS who have a legitimate business reason to access the information.
ENVIRONMENT AND WORKING CONDITIONS:
OSHA Category I:
Normal duties may involve contact and potential exposure to blood or other potentially infectious or hazardous materials. Appropriate personal protective equipment is to be used whenever potential exists for exposure to potentially infectious or hazardous materials.
OSHA Category II:
Normal duties do not reasonably anticipate exposure to blood or other potentially infectious or hazardous materials. Contact with blood may occur in an emergency.
OSHA Category III:
Normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials.
Additional Working Conditions/Hazards:
(Noise level, exposure to weather conditions, etc.)
Possibility of exposure to communicable disease
Any exposure to radiation and hazardous materials (be specific)
Potential exposure to blood and bodily fluids
Potential equipment and device/product hazards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift, move, or position weights up to that of an adult patient
- Ability to hear alarms, BP’s, call bells, phones, intercoms
- Ability to see, read, and write
- Potential lifting hazards
- Repetitive movements required
- Any ergonomic issues
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.
I, __________________________________________________________, Acknowledge Review of This Job Description.
(Employee’s Name - PRINT Name)
____________________________________________________________ Date: __________________________
DeKalb Medical - 18 months ago