Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company's wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. May be asked to sell accessories and promote device protection options to customers to increase profitability and support overall store revenue goals.
Absent a reasonable accommodation or military obligation, employees must be available to work a retail schedule that includes evenings, weekends, and holidays.
- High School diploma or equivalent
- Six months experience with product service support or troubleshooting electronics
- Six months face-to-face customer service experience
As a sales employee, you are Sprint. You are the face of the company, on the front lines serving millions of customers. Sprint business and retail sales employees are wireless and mobility experts who match our product and service solutions to our customers' needs.
Sprint is a background screening, drug screening, and E-Verify participating employer. We are an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Service and Repair
OKEDMB - EDMOND, OK RETAIL STORE (PCS)
3217 S BROADWAY STE B