AUTOMOTIVE SERVICE WARRANTY ADMINISTRATOR
AutoNation 132 reviews - Bellevue, WA

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Description

AutoNation - America's largest automotive retailer is looking for qualified people to join our team. AutoNation has been named "America's Most Admired" automotive retailer for 5 of the past 6 years by Fortune magazine. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team.

AutoNation offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay-If You have the Drive, We have the Vehicle.

Job Summary:
The warranty administrator is responsible for reviewing and completing warranty claims. This includes preparing; recording, reconciling warranty claims and submitting them to the appropriate party.

Job Responsibilities:
o Process all claims by next business day following RO close date
o Handel and resolve all claim corrections and charge-backs
o Establish and maintain relationships with the manufacture's designated warranty representatives
o Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
o Analyze problems, identify trends and develop strategies for maximizing claim process
o Flag the technicians for the hours earned on the service they performed
o Check each repair order against the vehicles service history to avoid duplicate claims
o Provide a weekly report to the service manager regarding claim status
o Report any fraudulent manipulation of warranty claims
o Provide parts manager with updated parts listing on a weekly basis
o Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
o Assist service consultants in closing all open warranty RO's
o Assist service consultants and technicians with any warranty questions
o Assist with special projects, audits and reports as requested
o Review and manage all aging schedules and reports
o Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, ect...
o Attend warranty training courses as needed
o Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customer, co-workers and suppliers
o Adheres to all company policies, procedures and safety standards

Required Experience

Qualifications:
o Must meet company's requirements for employment
o Ability to effectively communicate verbally and in writing
o Ability to confront and resolve difficult customer service situations
o Professional appearance
o Demonstrated customer service skills
o Ability to read and comprehend written instructions and information
o General knowledge of automotive parts and vehicle mechanical operations
o Two years of experience in a automotive dealership
o Ability to use a computer

Physical Requirements & Working Conditions:
o Normal office environment
o Prolonged periods of personal computer usage and data entry
o Prolonged periods of sitting, standing, stooping and bending

Required Education

o A high school diploma or the equivalent
o Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test.

Compensation

At AutoNation you'll find unlimited income potential, paid time off, training, longevity bonuses, 401(k) program - with company match, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities.

Comments

Put your Career in the Fast Lane join AutoNation today
We are an equal opportunity employer and a drug free workplace.

About this company
132 reviews
When America needs a car or truck, they call on AutoNation. With over 8 million happy customers and counting, AutoNation is America’s...