Patient Assistance Representative
St. John's Medical Center - Jackson, WY

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Helps patients with payment of Medical bills. Assists in coming up with solutions to complex financial items related to care. Sends bills to patients in a timely manner. Monitors and reviews bills on a regular basis. Helps patients with patient assistance applications. Processes credit card payments. Documents all contacts and/or corrections on patient bills and in the information system. Answers patient inquiries on outstanding accounts. Sets up payment arrangements when necessary. Makes phone calls and/or sends appropriate appeal letters to insurance companies or patients in order to collect the account in full before it is 75 days old. Performs mathematical equations to calculate discounts and adjustments on patient accounts. Assists in patient focused process improvement to the area.

Monday - Friday
Days or Nights
Holidays possible
Rotating shifts
8 hour shifts

A minimum of four years clerical experience preferred, insurance company billing and coding experience preferred. Basic computer skills preferred. Math skills to calculate discounts and adjustments to patient accounts. Good organizational skills. Excellent communication, interpersonal, phone and customer service skills. Ability to deal with stressful situations. Solid customer service and phone skills.

About this company
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